CS Executive

Avery Dennison Corporation; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Avery Dennison Corporation in the United Arab Emirates seeks a customer service oriented professional to manage accounts, process orders, and support sales initiatives. You will handle inquiries, resolve complaints, and coordinate with logistics to ensure on-time deliveries.

The role emphasizes strong communication, data entry accuracy, and the ability to balance multiple priorities in a fast-paced environment. Experience with Microsoft Office and order-tracking systems is preferred.

Qualifications

• Experience in customer service or related field is preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and follow up.
• Familiarity with order processing systems is a plus.

Responsibilities

• Manage accounts with order processing, follow-up, pricing integrity, on-time deliveries, and full order fulfillment.
• Provide telephone customer service regarding the company’s services and products.
• Identify customer needs and promote the company’s products or services.
• Investigate and resolve complaints and use a computer system to track questions and orders.
• Coordinate with logistics and operations on capacity planning and scheduling.
• Partner with Inside Sales to assist in achieving sales goals.

Skills

Customer service

Data entry

Communication skills

Organizational skills

Education

Degree or Diploma

Tools

Microsoft Office

Job description

REPRESENTATIVE ACTIVITIES

Activities and duties will vary dependent upon functional area assigned Activities may include but are not limited to

• Manage accounts in terms of order processing order follow up pricing integrity on-time deliveries complete order fulfillment
• Provides telephone customer service regarding the company s services and or products
• Identifies customer s needs and determines appropriate actionPromotes and sells the company s products or services
• Investigates and resolves complaints
• Uses a computer system to track questions and answers as well as enter and track the status of orders
• Evaluates and resolves customer complaints professionally and tactfully
• Negotiates customer product billing complaints by offering discounts authorizing returns requesting returned product testing by internal quality or other staff and approving replacement orders
• Authorizes credit memos refunds within policy and according to established procedures
• Manage accounts in terms of order processing order follow up pricing integrity on-time deliveries complete order fulfillment
• Implement account service strategies
• Principal liaison with marketing and sales for assigned customers
• Implementation of marketing programs for assigned accounts
• Support all aspects of service to the customer including but not limited to price quotes and quote follow-up technical and product recommendations and sample department coordination
• Initiate and implement initiatives which improve customer service and responsiveness
• Coordinate with Logistics and Operations on capacity planning and scheduling
• Champion customer needs and follow up on customer inquiries
• Provide responsive order management support including order entry or expediting and shipment information to customers
• Proactively communicate supply chain issues and provide alternatives
• Attend technical training seminars
• Back-up team-members when workload makes this necessary
• Partner with Inside Sales to assist in achieving sales goals
• Manage accounts in terms of order processing order follow up pricing integrity on-time deliveries complete order fulfillment
• Provides telephone customer service regarding the company s services and or products
• Identifies customer s needs and determines appropriate actionPromotes and sells the company s products or services
• Investigates and resolves complaints
• Uses a computer system to track questions and answers as well as enter and track the status of orders
• Evaluates and resolves customer complaints professionally and tactfully
• Negotiates customer product billing complaints by offering discounts authorizing returns requesting returned product testing by internal quality or other staff and approving replacement orders
• Authorizes credit memos refunds within policy and according to established procedures
• Manage accounts in terms of order processing order follow up pricing integrity on-time deliveries complete order fulfillment
• Implement account service strategies
• Principal liaison with marketing and sales for assigned customers
• Implementation of marketing programs for assigned accounts
• Support all aspects of service to the customer including but not limited to price quotes and quote follow-up technical and product recommendations and sample department coordination
• Initiate and implement initiatives which improve customer service and responsiveness
• Coordinate with Logistics and Operations on capacity planning and scheduling
• Champion customer needs and follow up on customer inquiries
• Provide responsive order management support including order entry or expediting and shipment information to customers
• Proactively communicate supply chain issues and provide alternatives
• Attend technical training seminars
• Back-up team members when workload makes this necessary
• Partner with Inside Sales to assist in achieving sales goals

Company DescriptionQualifications Requirements

• Degree or Equivalent Diploma required. 2.--3 years in Customer Service or related experience is a plus Good written, verbal and telephone communication skills.Good data entry and organizational skills. Detailed oriented and good follow-up skillsAble to effectively manage many priorities and issues.Understanding of applicable computer systems, such as Microsoft Office and function specific software.