E-COMMERCE OPERATIONS ASSISTANT

Info Resume Edge; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Info Resume Edge in Dubai seeks an E-Commerce Operations Assistant to manage order processing, packing, invoicing, and coordination with shipping. You will ensure accuracy and timeliness in fulfilling online orders and maintain clean inventory records across the store.

The role requires strong organizational skills, attention to detail, and the ability to work independently or with a team. Experience with marketplaces like Shopify or WooCommerce and MS Office or Google Suite is a plus.

Qualifications

• Previous experience in e-commerce or order fulfilment is highly desirable.
• Strong organizational and multitasking skills.
• High attention to detail and accuracy in handling orders, packing, and invoicing.

Responsibilities

• Process and fulfill online customer orders promptly and accurately.
• Ensure products are securely packed for delivery and dispatched in a timely manner.
• Work closely with the shipping department to ensure smooth delivery.
• Accurately generate invoices for all online orders.
• Review and confirm order details, ensuring all information is correct.
• Communicate with customers in case of discrepancies or clarifications.

Skills

Organization

Multitasking

Detail orientation

Communication

MS Office

Google Suite

E-commerce platforms

Tools

MS Office

Google Suite

Shopify

WooCommerce

Amazon

Noon

Job description

About the job E-COMMERCE OPERATIONS ASSISTANT

Order Processing & Packing:

• Process and fulfill online customer orders promptly and accurately.
• Ensure products are securely packed for delivery and dispatched in a timely manner.
• Work closely with the shipping department to ensure smooth delivery.
• Accurately generate invoices for all online orders.
• Review and confirm order details, ensuring all information is correct.
• Communicate with customers in case of discrepancies or clarifications.

Inventory Management:

• Track and manage stock levels across the online store.
• Coordinate with the Main Wearhouse to ensure product availability.
• Help with stocktaking and maintaining organized inventory records.

Customer Support:

• Provide excellent customer service by addressing inquiries related to orders, delivery status, and returns.
• Resolve any order-related issues efficiently.

Administrative Support:

• Support daily operational tasks and assist the team with other administrative duties.
• Maintain accurate records of orders, inventory, and invoices.

Skills

• Previous experience in e-commerce or order fulfilment is highly desirable.
• Strong organizational and multitasking skills.
• High attention to detail and accuracy in handling orders, packing, and invoicing.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Proficiency in MS Office, Google Suite, or similar tools.
• Experience with e-commerce platforms (e.g., Amazon, Noon, Shopify, WooCommerce) is a plus.