E-com & Operations Assistant

Confidential Company; Dubai; On-site; AED 60,000 - 110,000; Full time

Job summary

Confidential Company in Dubai seeks an E-commerce Operations Associate to ensure accurate order fulfillment and timely dispatch across all sales channels. You will manage inventory, process returns, update product content, and respond to customer inquiries via email and chat.

You’ll coordinate with shipping carriers, track shipments, and contribute to operational reports, aiming to improve efficiency in a fast-paced environment.

Qualifications

• 1-2 years of experience in e-commerce operations, retail, or a similar fast-paced environment.
• Proficiency in Shopify and WooCommerce and inventory management software.
• Strong understanding of online order fulfillment and shipping procedures.
• Excellent written and verbal communication for customer interaction.
• Ability to work independently and as part of a team in a dynamic setting.
• Organizational skills and meticulous attention to detail to manage multiple tasks.
• Proactive problem-solving mindset to overcome operational challenges.
• Basic proficiency in Microsoft Office Suite or Google Workspace for reporting and data entry.
• High school diploma or equivalent; associate's degree is a plus.

Responsibilities

• Execute daily e-commerce order fulfillment with accuracy and timely dispatch.
• Manage inventory across all channels with cycle counts and discrepancy checks.
• Process customer returns and exchanges maintaining positive experience.
• Assist in website content updates (descriptions, images, banners) to drive sales.
• Monitor and respond to customer inquiries via email and chat.
• Coordinate with shipping carriers for pickups and track shipments.
• Support operational reporting on sales, inventory, and fulfillment times.
• Maintain product data in e-commerce and inventory systems.
• Identify opportunities to streamline processes and improve efficiency.

Skills

Customer communication

Inventory management

Time management

Attention to detail

Problem solving

Team collaboration

Independent worker

Education

High school diploma or equivalent

Associate's degree in business/related field

Tools

Shopify

WooCommerce

Inventory software

MS Office/Google Workspace

Job description

Execute daily e-commerce order fulfillment ensuring accuracy and timely dispatch to meet customer expectations. Manage inventory levels across all sales channels, conducting regular cycle counts and flagging discrepancies. Process customer returns and exchanges efficiently, maintaining clear communication and a positive customer experience. Assist in website content updates (including product descriptions, images and promotional banners) to drive sales. Monitor and respond to customer inquiries via email and chat, resolving issues promptly and professionally. Coordinate with shipping carriers for pickups and track shipments, proactively addressing any delivery delays. Support the creation of operational reports, analyzing key metrics like sales, inventory and fulfillment times. Maintain accurate product data in the e-commerce platform and inventory management system. Identify opportunities to streamline operational processes and improve efficiency.

Qualifications

• 1-2 years of experience in e-commerce operations, retail, or a similar fast-paced environment.


• Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce) and inventory management software.


• Strong understanding of online order fulfillment and shipping procedures.


• Excellent written and verbal communication skills for customer interaction and internal coordination.


• Ability to work independently and as part of a team in a dynamic setting.


• Exceptional organizational skills and meticulous attention to detail to manage multiple tasks.


• A proactive and problem-solving mindset to overcome operational challenges.


• Basic proficiency in Microsoft Office Suite or Google Workspace for reporting and data entry.


• High school diploma or equivalent; associate's degree in business or a related field is a plus.