Operations Manager - Luxury Hotel

Confidential; Dubai; On-site; AED 350,000 - 600,000; Full time

Benefits offered by this job

Competitive package

Job summary

Confidential, a premier luxury hotel in Downtown Dubai, seeks an Operations Manager to lead all hotel departments and uphold world-class guest experiences.

You will drive financial sustainability, implement brand standards, and guide teams toward continuous improvement while partnering with Sales & Marketing to boost revenue and occupancy. The role requires a 10+ year track record in hospitality operations and a senior leadership background in luxury hotels.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, or related field.
• 10+ years in hospitality operations.
• 3+ years in a senior hotel leadership role.
• Experience in luxury hotel brand operations.
• Strong financial acumen and budget management.
• Proven team leadership capabilities.
• Fluent written and spoken English.
• Hospitality or management certifications preferred.

Responsibilities

• Lead all hotel departments to ensure guest satisfaction and operational excellence.
• Oversee budgeting, spend management, and KPI monitoring.
• Ensure brand standards and SOPs are followed.
• Collaborate with Sales & Marketing to optimize revenue and occupancy.
• Recruit, develop, and retain high-performing teams.
• Drive accountability with clear performance metrics.

Skills

Hospitality operations

Budget management

Leadership

English proficiency

Education

Bachelor's degree in Hospitality, Business or related

Job description

Are you a seasoned hospitality leader ready to drive operational excellence at one of Dubai's premier luxury hotels?

We're seeking an exceptional Operations Manager to lead all aspects of hotel operations and deliver world-class guest experiences in the heart of Downtown Dubai.

THE ROLE

As Operations Manager, you'll be responsible for leading all hotel departments to ensure excellence in guest satisfaction, operational efficiency, and financial sustainability. You'll drive brand standards implementation, ensure policy compliance, and deliver high-quality service aligned with organizational goals.

KEY RESPONSIBILITIES

• Lead strategic planning and annual budget preparation for the hotel
• Manage and control budget spend, monitoring variances to optimize costs
• Measure performance against KPIs and provide strategic direction for continuous improvement
• Deliver brand-consistent operations by role-modeling corporate service standards
• Implement and ensure compliance with SOPs and policies for consistent guest experiences
• Review and update operational procedures to improve efficiency and profitability
• Partner with Sales & Marketing to develop campaigns that optimize revenue and occupancy
• Lead recruitment, development, and retention of high-performing teams
• Drive a culture of accountability through clear performance metrics

WHAT WE'RE LOOKING FOR

• Bachelor's degree in Hospitality, Business Administration, or related field
• Minimum 10+ years in hospitality operations
• At least 3 years in a senior hotel leadership role
• Demonstrated experience in luxury hotel brand operations
• Strong financial acumen and budget management skills
• Proven team leadership capabilities
• Strong command of written and spoken English
• Hospitality or management certifications (preferred)

CORE COMPETENCIES

• Hotel Operations Management
• Guest Experience Enhancement
• Budgeting & Cost Control
• Process Improvement
• Compliance & Brand Standards
• Problem Solving & Creative Thinking
• Change Management
• Driving Business Performance

WHY JOIN US

• Be part of a dynamic, award-winning team
• Competitive compensation and benefits package
• Career growth opportunities within a prestigious organization
• Work in one of the world's most exciting destinations