Operations Manager

Peergrowth Consultancy Co.; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Peergrowth Consultancy Co. seeks a Manager Operations to lead the flagship Dubai centre, focusing on delivering world-class client experiences and driving profitability. The role combines strategic oversight with hands-on leadership in hospitality-style operations.

You will orchestrate pre-opening activities, manage day-to-day performance, and collaborate with regional teams to ensure brand alignment. English and Arabic fluency is required for high-level stakeholder engagement.

Qualifications

• Bachelor's degree in Business Administration, Hospitality or Operations Management.
• 8–10 years of relevant experience in premium workspace hospitality or service-driven environments.
• Strong leadership, communication, and stakeholder management skills.
• Demonstrated ability to manage budgets and improve operational performance.
• Fluency in English and Arabic is mandatory.

Responsibilities

• Lead all pre-opening activities including operational setup, recruitment, and readiness.
• Partner with regional and headquarters teams to ensure a seamless centre launch aligned with brand standards.
• Oversee day-to-day operational performance across all functions to ensure smooth execution.
• Implement and refine operational policies, systems, and service processes.
• Manage budgets, P&L performance, and operating cost efficiency; monitor market trends.
• Drive premium client experiences and mentor teams on service delivery standards.

Skills

Leadership

Communication

Stakeholder mgmt

Operational excellence

Team leadership

Education

Bachelor's degree in Business Administration, Hospitality, or Operations Management

Job description

Our client a leading provider of premium flexible workspaces across the Asia-Pacific region is seeking a Manager Operations to lead the performance and excellence of their flagship centre in Dubai.

This role requires a strategic and hands-on leader with a background in hospitality or serviced workspace operations a passion for delivering world-class client experiences and a proven track record of driving operational efficiency and profitability.

Key Responsibilities

Pre-Opening & Launch

• Lead all pre-opening activities including operational setup recruitment and readiness.
• Partner with regional and headquarters teams to ensure a seamless centre launch aligned with brand standards.

Operations Management

• Oversee day-to-day operational performance ensuring smooth execution across all functions.
• Implement and continuously refine operational policies systems and service processes.
• Manage vendor relationships and ensure compliance with company and regulatory requirements.
• Collaborate with cross-functional teams to optimize operational workflows.

Financial & Commercial Performance

• Manage budgets P&L performance and operational cost efficiency.
• Support business development and enterprise-level client agreements.
• Monitor market trends to maintain competitive positioning and identify growth opportunities.
• Partner with senior management to achieve financial and strategic objectives.

Client Experience & Retention

• Drive service excellence and ensure a premium client experience at every touchpoint.
• Lead initiatives to enhance client engagement satisfaction and retention.
• Train and mentor teams on service delivery standards and brand ethos.
• Utilize client feedback to identify opportunities for improvement.

Qualifications & Experience

• Bachelors degree in Business Administration Hospitality or Operations Management.
• 8 to 10 years of relevant experience preferably in premium workspace hospitality or service-driven environments.
• Strong leadership communication and stakeholder management skills.
• Demonstrated ability to manage budgets and improve operational performance.
• Fluency in English and Arabic is mandatory.