Hotel Manager

Confidential Careers; Abu Dhabi; On-site; AED 350,000 - 550,000; Full time

Job summary

Confidential Careers is seeking an experienced Hotel Manager for a prestigious luxury property in the United Arab Emirates. You will oversee day-to-day operations across Rooms Division and F&B, driving service quality, guest satisfaction, and operational excellence.

The ideal candidate will bring 8–12 years in luxury hospitality, with 3–5 years in senior leadership, and a proven track record with high-volume hotels. Knowledge of Forbes Travel Guide and LQA standards is essential.

Qualifications

• 8–12 years in luxury hospitality with at least 3–5 years in senior hotel leadership
• Proven experience managing high-volume luxury hotels or resorts
• Strong Rooms Division and F&B operations background
• Knowledge of Forbes Travel Guide standards and LQA requirements
• Experience leading multicultural teams and driving engagement
• Strong commercial and financial acumen with a track record of improving hotel performance
• Experience with openings, renovations, repositioning, or transformations is advantageous
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred

Responsibilities

• Oversee daily hotel operations across Rooms, Front Office, Housekeeping, Guest Services, F&B, Spa, and Recreation
• Deliver luxury guest experiences with personalized service and high standards
• Ensure compliance with FTG and LQA standards and drive improvements
• Collaborate with General Manager and department heads to execute strategies
• Monitor KPIs: guest satisfaction, quality scores, profitability, productivity, service delivery
• Lead, coach, and develop department managers to foster excellence and collaboration
• Support budgeting, forecasting, labor, cost control, and revenue optimization
• Ensure adherence to brand standards, safety regulations, and QA requirements
• Drive operational efficiency and guest experience initiatives
• Handle guest feedback and service recovery to maintain satisfaction

Skills

Rooms Division

Food & Beverage Operations

People Leadership

Financial Acumen

Guest Experience

Education

Bachelor's Degree in Hospitality Management

Job description

One of Dubai's prestigious Five-Star Luxury Hotels is seeking an experienced and dynamic Hotel Manager to oversee the day-to-day operations of the property and ensure the highest standards of luxury service, guest satisfaction, and operational excellence.

The successful candidate will be a hands-on hospitality leader with strong experience across both Rooms Division and Food & Beverage Operations, combined with a proven ability to drive service quality, team engagement, revenue growth, and overall hotel performance.

Key Responsibilities

• Oversee the daily operations of the hotel, ensuring seamless coordination across Rooms, Front Office, Housekeeping, Guest Services, Food & Beverage, Spa, and Recreation.
• Deliver exceptional guest experiences by maintaining the highest standards of luxury hospitality and personalized service.
• Ensure compliance with Forbes Travel Guide (FTG) and Leading Quality Assurance (LQA) standards and support continuous improvement initiatives.
• Work closely with the General Manager and department heads to execute operational strategies and achieve business objectives.
• Monitor and improve key performance indicators, including guest satisfaction, quality scores, profitability, productivity, and service delivery.
• Lead, coach, and develop department managers to foster a culture of excellence, accountability, and collaboration.
• Support budgeting, forecasting, labor management, cost control, and revenue optimization efforts.
• Ensure adherence to brand standards, safety regulations, and quality assurance requirements.
• Drive operational efficiency, service enhancements, and guest experience initiatives throughout the hotel.
• Handle guest feedback and service recovery matters to maintain exceptional satisfaction levels.

Candidate Profile

• Minimum 8-12 years of progressive luxury hospitality experience, with at least 3-5 years in a Hotel Manager or senior operational leadership role.
• Proven experience managing high-volume luxury hotels or resorts.
• Strong operational background in both Rooms Division and Food & Beverage Operations.
• Solid knowledge of Forbes Travel Guide Standards and LQA requirements.
• Demonstrated success in leading multicultural teams and driving employee engagement.
• Strong commercial and financial acumen with a track record of improving hotel performance and guest satisfaction.
• Experience with hotel openings, renovations, repositioning projects, or operational transformations is advantageous.
• Excellent leadership, communication, organizational, and stakeholder management skills.
• Bachelor's Degree in Hospitality Management, Business Administration, or a related field preferred.

Ideal Candidate

A passionate luxury hospitality professional with a hands-on leadership style, strong operational expertise, and a commitment to delivering world-class guest experiences. The ideal candidate will have balanced experience in both Rooms Division and Food & Beverage, along with a deep understanding of luxury service standards and a proven