Director of Operations

Confidential Careers; Abu Dhabi; On-site; AED 600,000 - 900,000; Full time

Job summary

Five-Star Luxury Hotels Dubai is seeking an experienced Director of Operations to oversee and elevate all hotel operations in a high-impact, luxury environment. The role demands hands-on leadership across Rooms Division and Food & Beverage, with a proven ability to drive guest satisfaction and financial performance.

The successful candidate will guide senior teams, ensure FTG and LQA compliance, and lead initiatives to enhance service quality and profitability while maintaining the highest

Qualifications

• 10-15 years of progressive luxury hospitality experience with senior operational leadership.
• Strong track record managing large-scale, high-volume luxury hotels or resorts.
• Well-versed in Forbes Travel Guide Standards and LQA audits; proven delivery of luxury service.

Responsibilities

• Provide strategic leadership across Rooms, Front Office, Housekeeping, Guest Services, F&B, Spa and Recreation.
• Champion a culture of exceptional luxury service and memorable guest experiences.
• Maintain and enhance operational standards per FTG and LQA requirements.
• Collaborate with General Manager and Executive Committee to execute business strategies and achieve goals.
• Drive performance with key metrics: guest satisfaction, profitability, productivity and service quality.
• Develop, coach and mentor department leaders; foster accountability and collaboration.
• Oversee budgeting, forecasting, labor management, cost control and revenue optimization.
• Ensure compliance with brand standards, safety regulations and quality protocols.
• Lead operational projects and service enhancement programs as required.

Skills

Executive leadership

Rooms Division

Food & Beverage

Guest satisfaction

Financial acumen

Quality standards

FTG/LQA knowledge

Leadership

Stakeholder management

Education

Bachelor's Degree in Hospitality Management

Job description

One of Dubai's prestigious Five-Star Luxury Hotels is seeking an experienced and dynamic Director of Operations to oversee and elevate all aspects of hotel operations within a high-volume luxury environment.

The successful candidate will be a hands-on operational leader with extensive expertise across both Rooms Division and Food & Beverage Operations, coupled with a strong track record of driving guest satisfaction, operational excellence, team performance, and financial success.

Key Responsibilities

• Provide strategic leadership and operational oversight across all hotel departments, including Rooms, Front Office, Housekeeping, Guest Services, Food & Beverage, Spa, and Recreation.
• Champion a culture of exceptional luxury service and ensure the consistent delivery of memorable guest experiences.
• Maintain and enhance operational standards in line with Forbes Travel Guide (FTG) and Leading Quality Assurance (LQA) requirements.
• Work closely with the General Manager and Executive Committee to execute business strategies and achieve operational objectives.
• Drive performance through effective management of key operational and financial metrics, including guest satisfaction, profitability, productivity, and service quality.
• Develop, coach, and mentor department leaders while fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee budgeting, forecasting, labor management, cost control, and revenue optimization initiatives.
• Ensure compliance with brand standards, safety regulations, and quality assurance protocols.
• Lead operational projects, service enhancement programs, and business transformation initiatives as required.

Candidate Profile

• 10-15 years of progressive luxury hospitality experience, including senior operational leadership roles.
• Proven success managing large-scale, high-volume luxury hotels or resorts.
• Strong operational background in both Rooms Division and Food & Beverage Operations is essential.
• In-depth knowledge and practical experience with Forbes Travel Guide Standards and LQA audits.
• Demonstrated ability to lead diverse teams and drive employee engagement, service excellence, and operational performance.
• Strong commercial acumen with a proven record of improving profitability and guest satisfaction.
• Experience with hotel openings, repositioning projects, or operational transformations is an advantage.
• Excellent leadership, communication, stakeholder management, and decision-making skills.
• Bachelor's Degree in Hospitality Management, Business Administration, or a related field is preferred.

Ideal Candidate

A passionate and results-oriented luxury hospitality professional who combines strategic vision with a hands-on leadership style. The ideal candidate will possess balanced expertise in both Rooms and Food & Beverage operations, a deep understanding of international luxury standards, and a commitment to delivering exceptional guest experiences while driving sustainable business performance.