Hotel Manager

Confidential Careers; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Confidential Careers seeks an experienced Hotel Manager for a prestigious Dubai Five-Star Luxury Hotel to oversee day-to-day operations and ensure the highest standards of luxury service.

The ideal candidate will combine Rooms Division and Food & Beverage leadership with a proven track record in revenue growth, guest satisfaction, and team engagement across multicultural teams.

Qualifications

• 8–12 years of progressive luxury hospitality experience
• 3–5 years in a Hotel Manager or senior operational leadership role
• Proven experience managing high‑volume luxury hotels or resorts
• Strong knowledge of Forbes Travel Guide Standards and LQA requirements
• Demonstrated success in leading multicultural teams and driving engagement

Responsibilities

• Oversee the daily operations of the hotel across Rooms, Front Office, Housekeeping, Guest Services, F&B, Spa and Recreation
• Maintain the highest standards of luxury hospitality and personalized service
• Ensure FTG and LQA compliance and support continuous improvement initiatives
• Collaborate with General Manager and department heads to execute operational strategies
• Monitor KPIs including guest satisfaction, quality scores, profitability and productivity
• Lead and develop department managers to foster excellence and collaboration
• Assist with budgeting, forecasting, labor management, cost control and revenue optimization
• Ensure adherence to brand standards, safety regulations and QA requirements
• Drive service enhancements and guest experience initiatives across the hotel
• Handle guest feedback and service recovery to maintain satisfaction

Skills

Leadership

Operations management

Guest experience

Financial acumen

Multicultural teams

Education

Bachelor's Degree in Hospitality Management or related field

Job description

One of Dubai's prestigious Five-Star Luxury Hotels is seeking an experienced and dynamic Hotel Manager to oversee the day-to-day operations of the property and ensure the highest standards of luxury service, guest satisfaction, and operational excellence.

The successful candidate will be a hands‑on hospitality leader with strong experience across both Rooms Division and Food & Beverage Operations, combined with a proven ability to drive service quality, team engagement, revenue growth, and overall hotel performance.

Key Responsibilities

• Oversee the daily operations of the hotel, ensuring seamless coordination across Rooms, Front Office, Housekeeping, Guest Services, Food & Beverage, Spa, and Recreation.
• Deliver exceptional guest experiences by maintaining the highest standards of luxury hospitality and personalized service.
• Ensure compliance with Forbes Travel Guide (FTG) and Leading Quality Assurance (LQA) standards and support continuous improvement initiatives.
• Work closely with the General Manager and department heads to execute operational strategies and achieve business objectives.
• Monitor and improve key performance indicators, including guest satisfaction, quality scores, profitability, productivity, and service delivery.
• Lead, coach, and develop department managers to foster a culture of excellence, accountability, and collaboration.
• Support budgeting, forecasting, labor management, cost control, and revenue optimization efforts.
• Ensure adherence to brand standards, safety regulations, and quality assurance requirements.
• Drive operational efficiency, service enhancements, and guest experience initiatives throughout the hotel.
• Handle guest feedback and service recovery matters to maintain exceptional satisfaction levels.

Candidate Profile

• Minimum 8-12 years of progressive luxury hospitality experience, with at least 3-5 years in a Hotel Manager or senior operational leadership role.
• Proven experience managing high-volume luxury hotels or resorts.
• Strong operational background in both Rooms Division and Food & Beverage Operations.
• Solid knowledge of Forbes Travel Guide Standards and LQA requirements.
• Demonstrated success in leading multicultural teams and driving employee engagement.
• Strong commercial and financial acumen with a track record of improving hotel performance and guest satisfaction.
• Experience with hotel openings, renovations, repositioning projects, or operational transformations is advantageous.
• Excellent leadership, communication, organizational, and stakeholder management skills.
• ​Bachelor's Degree in Hospitality Management, Business Administration, or a related field preferred.

Ideal Candidate

A passionate luxury hospitality professional with a hands‑on leadership style, strong operational expertise, and a commitment to delivering world‑class guest experiences. The ideal candidate will have balanced experience in both Rooms Division and Food & Beverage, along with a deep understanding of luxury service standards and a proven