Operations Manager 3PLSpecial Handling Network, AMXL

Amazon; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Amazon is seeking an experienced 3PL Manager to oversee the strategic operations and performance of our external fulfillment providers in the UAE and broader MENA region. The role requires up to 40% travel to local 3PL sites and Amazon facilities, and involves ensuring 3PL partners meet high standards in operational performance, cost management, continuous improvement, and provider relationships.

You will monitor delivery performance, develop KPIs and SLAs, and lead major cross-functional

Qualifications

• Bachelor’s degree or equivalent, or 2 years Amazon experience.
• 2 years of employee and performance management experience.
• 1 year of performance metrics, process improvement, or lean techniques experience.
• Willingness to travel up to 40% (local UAE and wider MENA).

Responsibilities

• Oversee performance, cost and capacity of external fulfillment 3PL partners.
• Monitor customer experience and delivery performance; develop KPIs and SLAs with 3PLs.
• Lead major projects within MENA Operations Fulfillment/Supply Chain/Transportation.
• Drive process improvements and cost optimization with internal and external customers.
• Coordinate with Amazon Global Logistics to optimize import container flow.
• Contribute to contract negotiations with external fulfillment partners.
• Prioritize projects and software feature requests; manage stakeholder expectations.
• Establish strong communication across Amazon Retail and external fulfillment teams.

Skills

Performance management

KPIs & SLAs

Lean techniques

Flexible schedule

Education

Bachelor’s degree or equivalent

Job description

Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations and performance of our critical third-party logistics provider this pivotal role you will be responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as operational performance cost management continuous improvement network integration escalation processes and provider relationship management. The position requires up to 40% travel to local 3PL sites and Amazon facilities.

Key job responsibilities

• Responsible for managing and controlling performance cost and capacity of external fulfillment logistics provider (3PL)
• Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
• Contribute and lead major projects within the MENA Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers
• Optimize the flow of Import Containers into the Site closely collaborating with Amazon Global Logistics
• Contribute to contract negotiations with our external fulfillment partners.
• Prioritize projects and software feature requests evaluate and set stakeholder expectations.
• Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazons Retail and external fulfillment teams.
• Willingness to travel (40% across UAE and also broader MENA)

Required Experience

Manager

• 2 years of employee and performance management experience
• Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area including weekends nights and/or holidays
• 1 years of performance metrics process improvement or lean techniques experience

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