Operations Manager - 3PL Special Handling Network AMXL

Amazon; Dubai; On-site; AED 220,000 - 360,000; Full time

Job summary

Amazon Middle East and North Africa FZ-LLC seeks an experienced 3PL Manager to oversee the performance of external fulfillment partners. You will drive cost management, KPIs and SLAs, and lead major projects across the MENA region.

The role requires up to 40% travel to UAE sites and broader MENA. A 2+ year track record in performance management and a relevant degree are expected. Flexibility for weekends/nights may be required.

Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience

Responsibilities

• Responsible for managing and controlling performance, cost and capacity of external fulfillment logistics provider (3PL)
• Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
• Contribute and lead major projects within the MENA Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers
• Optimize the flow of Import Containers into the Site closely collaborating with Amazon Global Logistics
• Contribute to contract negotiations with our external fulfillment partners.
• Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
• Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon’s Retail and external fulfillment teams.
• Willingness to travel (~40% across UAE and also broader MENA)

Skills

Performance management

3PL management

Education

Bachelor's degree or equivalent

Job description

Job Description:

Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations and performance of our critical third-party logistics provider network. In this pivotal role, you will be responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as operational performance, cost management, continuous improvement, network integration, escalation processes, and provider relationship management. The position requires up to 40% travel to local 3PL sites and Amazon facilities. If you are an ambitious and accomplished professional who thrives in a fast-paced, data-driven environment, we encourage you to apply for this strategic opportunity to shape the future of Amazon's operations.

Key job responsibilities

• Responsible for managing and controlling performance, cost and capacity of external fulfillment logistics provider (3PL)
• Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
• Contribute and lead major projects within the MENA Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers
• Optimize the flow of Import Containers into the Site closely collaborating with Amazon Global Logistics
• Contribute to contract negotiations with our external fulfillment partners.
• Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
• Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon’s Retail and external fulfillment teams.
• Willingness to travel (~40% across UAE and also broader MENA)

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Middle East and North Africa FZ-LLC

Job ID: A10503165