Operations Manager

NPSM Specialized Cleaning Services LLC; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

NPSM Specialized Cleaning Services LLC in Dubai is seeking an experienced Operations Manager to lead site operations and the office team. You will supervise 50–100 cleaners, coordinate rosters, monitor quality, and drive client satisfaction across post-construction and daily cleaning services.

You will also manage the Office staff (Coordinator, HR/Admin, PRO, Storekeeper), review attendance, invoices, and reports, and lead weekly meetings with the team.

Qualifications

• 5+ years of experience as an Operations Manager in a UAE cleaning or facilities management company.
• Proven experience managing both site staff and office staff.
• Strong leadership and Microsoft Excel skills.
• Valid UAE driving licence — mandatory.
• Ability to communicate effectively in English.

Responsibilities

• Oversee site operations with cleaners, deployments, rosters, relievers and transport.
• Supervise the Office Staff (Coordinator, HR/Admin, PRO, Storekeeper) and assign daily tasks.
• Submit daily operations reports and monthly client service reports; monitor stock and equipment maintenance.

Skills

Leadership

MS Excel

Staff management

English communication

Driving licence

Job description

OPERATIONS MANAGER (With Office Staff Management) – Cleaning Company

Location: Dubai

Role: Manage complete cleaning operations, including site-based cleaners and the office team (Coordinator, Admin, and PRO).

Key Duties

1. Site Operations

• Manage 50–100 cleaners, including deployment, duty rosters, relievers, and transportation.
• Conduct daily site visits, perform quality checks, and handle client complaints.
• Ensure standard operating procedures (SOPs) are followed for post construction cleaning, floor polishing and restoration( Marble, Wooden, Vinyl, micro cement etc. ), deep cleaning, office janitorial services, HVAC duct cleaning and other specialized cleaning.

2. Office Staff Management

• Supervise the Operations Coordinator, HR/Admin, PRO, and Storekeeper.
• Assign daily tasks, monitor progress, and ensure timely reporting.
• Review attendance records, invoices, LPOs, and stock reports prepared by the office team.
• Conduct weekly office team meetings.

3. Reporting

• Submit daily operations reports to the GM/MD.
• Prepare monthly client service reports.
• Maintain stock and machine maintenance reports.

Must-Have Requirements

• At least 5 years of experience as an Operations Manager in a UAE cleaning or facilities management company.
• Proven experience managing both site staff and office staff.
• Strong leadership and Microsoft Excel skills.
• Valid UAE driving licence — mandatory.
• Ability to communicate effectively in English.

Package:

• Salary and benefits to be discussed during the interview.