Assistant Manager-Facilities Management Soft Services

Transguard Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Transguard Group in Dubai seeks an Assistant Manager - Soft Services to lead daily cleaning operations within Total Facilities Management. You will oversee scheduling, training, and performance of the cleaning team, ensuring adherence to cleaning protocols, health & safety, and driving continuous improvement.

This role requires extensive FM managerial experience, including mall management exposure, and a proactive approach to service quality and cost control.

Qualifications

• 7 years or more in facility management in a managerial position.
• 2 years and more in mall management in a managerial position.
• Bachelor’s degree or equivalent in facilities management and BICSc training certificate.
• Good knowledge of heavy-duty cleaning machines and cleaning chemicals.
• Good knowledge of cleaning procedures and methods.
• Proven project management skills.
• Proven experience leading continuous improvement projects - commercial and contract awareness.

Responsibilities

• Assist in managing budgets and expenses related to cleaning operations.
• Monitor and maintain cleaning supplies and equipment inventory.
• Handle and resolve customer complaints or concerns regarding cleanliness on time.
• Conduct regular inspections of the facility to assess cleanliness standards and identify improvements.
• Assist in planning and organizing daily cleaning schedules and resource allocation.
• Supervise and train a team of cleaning staff with guidance and feedback.
• Ensure all PPM and SR are closed as per target closing time and completed.
• Collaborate to develop cleaning procedures and best practices, ensuring compliance with regulations and policies.
• Maintain records and documentation related to cleaning activities including attendance and incident reports.
• Ensure compliance with health and safety regulations and promote a safe working environment.
• Lead monthly staff meetings and daily/weekly briefings with Managers and team Coordinators.

Skills

Facility management

Managerial experience

Budgeting & cost control

Contract management

Leadership & training

Health & safety

Project management

Education

Bachelor’s degree in facilities management

BICSc training certificate

Tools

Heavy-duty cleaning equipment

Job description

Job Description:

We are currently recruiting for an Assistant Manager - Soft Servicesto join our Total Facilities Management Team in Dubai.

Scope

Responsible for managing and supporting all division operations on a daily basis. The role also ensures that any issues or conflicts are resolved satisfactorily in order to maintain the high service levels expected by client and customer groups.

Responsibilities

Financial

• Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards.
• Monitor and maintain cleaning supplies and equipment inventory, ensuring an adequate stock is available at all times.

Customer

• Handle and resolve customer complaints or concerns regarding cleanliness on time and professionally.
• Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures.

Process

• Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources.
• Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols.
• Ensure all the PPM and SR are closed as per target closing time and completed.
• Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies.
• Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports.
• Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team.
• Responsible for the preparations of the monthly staff meetings and also for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors.

Innovation

• Stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness.

Selection Criteria

• 7 years or more in the field of Facility management in a managerial position.
• 2 years and more in Mall management in a managerial position.
• Bachelor’s degree or equivalent degree in facilities management and BICSc training certificate.
• Good knowledge of heavy-duty cleaning machines and cleaning chemicals.
• Good knowledge of cleaning procedures and methods.
• Proven project management skills.
• Proven experience leading continuous improvement projects-commercial and contract awareness.