Operations Executive, Amazon Now

Q Express Documents Transport LLC - Dubai South Branch - L14; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Amazon Now is seeking an Operations Lead to oversee daily end-to-end operations across one large site or multiple sites. You will ensure safety, cost targets, and customer metrics are met while coaching and developing associates.

The role requires strong analytical skills, Excel proficiency, and experience in warehousing/logistics. You may stand in for Area Manager when required, and will contribute to process improvements in a fast-paced environment.

Qualifications

• Experience in customer-facing environments, warehousing, logistics or manufacturing.
• Strong analytical skills, attention to detail, and effective communication.
• Proficiency in Microsoft Excel; SQL knowledge is advantageous.

Responsibilities

• Manage daily end-to-end operations for either one large site or multiple sites.
• Meet customer-facing metrics while maintaining cost targets and safety.
• Lead training and development plans for associates.
• Drive continuous improvements in operations and 4M/5S audits.
• Stand-in for Area Manager.

Skills

Analytical skills

Attention to detail

Communication

Excel

Lean Six Sigma

SQL basics

Team leadership

Problem solving

Education

Tools

Excel

SQL

Job description

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

• We’re seeking a Team lead for Amazon Now operations. In this role, you will be responsible for:
• Managing, on a daily basis, end to end operations for either one large site or a combination of small sites, supervising store operations:
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M and 5S audits for the stores on a daily basis.
• Stand-in for Area Manager.

Requirements

• - Experience in customer-facing environment, warehousing, logistics or manufacturing
• - Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• - Can demonstrate proficiency in Microsoft Excel or equivalent spreadsheet tools
• - Knowledge of Lean, Kaizen, Six Sigma concepts
• - A self-motivated person with the ability to motivate the associates/team members.
• - Strong execution skills, action oriented, go getter.
• - Resourceful to identify the way to get things done using limited resources.
• - Ability to work under pressure situations.
• - Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
• - Good people management, analytical and problem solving skills.
• - Knowledge of SQL would be advantageous.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.