Operations & CX Performance Analyst

Talabat Holding; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Talabat is seeking an Ops & CX Performance Coordinator to drive data-driven decision making and continuous improvement across UAE operations and customer experience functions. The role requires analytical thinking, collaboration with local and regional teams, and strong English communication.

You will monitor metrics, provide insights, organize stakeholder meetings, and support performance improvement initiatives to boost efficiency and service quality.

Qualifications

• Bachelor's Degree in a relevant field.
• 1-2 years of experience in the food/grocery tech industry is highly preferred.
• Proficiency in Google Suite tools such as GDocs, GSheets, GSlides, GForms, etc.
• Strong communication skills in English with the ability to effectively outline and present ideas.
• Experience in stakeholder management, with the ability to manage different types of stakeholders effectively.

Responsibilities

• Assist in monitoring and improving UAE performance metrics across Operations and CX.
• Provide preliminary insights and analyses to assist in decision-making processes.
• Handle tasks such as organizing meetings, preparing agendas, and documenting minutes.
• Coordinate projects and initiatives between local and regional team.
• Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed.
• Assist in implementing performance improvement plans to enhance overall efficiency.

Skills

Analytical skills

English communication

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in a relevant field

Tools

Google Suite (GDocs, GSheets, GSlides, GForms)

Job description

Talabat is seeking an Ops & CX Performance Coordinator to drive data-driven decision making and continuous improvement across UAE operations and customer experience functions. The role requires analytical thinking, collaboration with local and regional teams, and strong English communication.

You will monitor metrics, provide insights, organize stakeholder meetings, and support performance improvement initiatives to boost efficiency and service quality.