Impactful Ops & CX Performance Coordinator - UAE

Delivery Hero; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Talabat is seeking a Coordinator Operations & User Experience (UAE National) to drive performance insights across Operations and Customer Experience in the UAE. The role focuses on data‑driven decision making and continuous improvement, requiring independence with collaborative judgment and clear communication.

You will monitor UAE metrics, prepare analyses for decision making, organize meetings, and coordinate cross‑regional projects to enhance overall efficiency.

Qualifications

• Bachelor's Degree in a relevant field.
• 1-2 years of experience in the food/grocery tech industry is highly preferred.
• Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms, etc.
• Strong communication skills in English with the ability to effectively outline and present ideas.
• Experience in stakeholder management, with the ability to manage different types of stakeholders effectively.

Responsibilities

• Assist in monitoring and improving UAE performance metrics across Operations and CX.
• Provide preliminary insights and analyses to assist in decision‑making processes.
• Handle tasks such as organizing meetings, preparing agendas, and documenting minutes.
• Coordinate projects and initiatives between local and regional team.
• Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed.
• Assist in implementing performance improvement plans to enhance overall efficiency.

Skills

English communication

Stakeholder management

Education

Bachelor's degree in a relevant field

Tools

Google Suite

Job description

Talabat is seeking a Coordinator Operations & User Experience (UAE National) to drive performance insights across Operations and Customer Experience in the UAE. The role focuses on data‑driven decision making and continuous improvement, requiring independence with collaborative judgment and clear communication.

You will monitor UAE metrics, prepare analyses for decision making, organize meetings, and coordinate cross‑regional projects to enhance overall efficiency.