Dubai-Based Senior CX Analytics Lead

Talabat Holding; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

talabat is hiring a Senior Specialist - Customer Experience Analytics in Dubai, UAE to turn customer feedback into actionable business insights. The role centers on NPS, resolution metrics, and post‑interaction surveys across CX, Product, Operations, and Analytics teams.

You will identify drivers of customer experience, uncover improvement opportunities, and translate complex findings into clear recommendations for senior leadership, with a strong focus on data accuracy and persuasive

Qualifications

• Experience turning customer feedback into actionable insights.
• Ability to analyze NPS and customer journeys.
• Strong storytelling for leadership.
• Cross-functional collaboration across CX, Product, Operations, and Analytics.

Responsibilities

• Own and analyze customer feedback programs and metrics.
• Monitor Net Promoter Score and related metrics.
• Analyze resolution feedback and post-interaction surveys.
• Translate findings into actionable narratives for leadership.
• Develop customer journey deep dives across segments.

Skills

Feedback analytics

NPS analysis

Resolution metrics

Post-interaction surveys

Voice of the Customer

Customer segmentation

Journey analysis

Root-cause analysis

Data storytelling

Job description

talabat is hiring a Senior Specialist - Customer Experience Analytics in Dubai, UAE to turn customer feedback into actionable business insights. The role centers on NPS, resolution metrics, and post‑interaction surveys across CX, Product, Operations, and Analytics teams.

You will identify drivers of customer experience, uncover improvement opportunities, and translate complex findings into clear recommendations for senior leadership, with a strong focus on data accuracy and persuasive