Strategic Ops & CX Performance Analyst

Talabat Holding

Dubai

On-site

AED 120,000 - 180,000

Full time

3 days ago
Be an early applicant
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Talabat Holding in the UAE seeks an Ops & CX Performance Coordinator to develop and implement a repeatable process for monitoring performance across Operations and Customer Experience. The role emphasizes data-driven decision making and continuous improvement through strong analytical and interpersonal skills.

You will collaborate with local and regional teams to close performance gaps and drive efficiency in daily operations and service delivery.

Qualifications

  • Bachelor's Degree in a relevant field.
  • 1-2 years of experience in the food/grocery tech industry is highly preferred.
  • Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms, etc.
  • Strong communication skills in English with the ability to effectively outline and present ideas.
  • Experience in stakeholder management, with the ability to manage different types of stakeholders effectively.

Responsibilities

  • Assist in monitoring and improving UAE performance metrics across Operations and CX.
  • Provide preliminary insights and analyses to assist in decision-making processes.
  • Handle tasks such as organizing meetings, preparing agendas, and documenting minutes.
  • Coordinate projects and initiatives between local and regional team
  • Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed.
  • Assist in implementing performance improvement plans to enhance overall efficiency.

Skills

English communication
Stakeholder management
Google Suite

Education

Bachelor's degree

Tools

Google Suite

Job description

Talabat Holding in the UAE seeks an Ops & CX Performance Coordinator to develop and implement a repeatable process for monitoring performance across Operations and Customer Experience. The role emphasizes data-driven decision making and continuous improvement through strong analytical and interpersonal skills.

You will collaborate with local and regional teams to close performance gaps and drive efficiency in daily operations and service delivery.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Impactful Ops & CX Performance Coordinator - UAE
Impactful Ops & CX Performance Coordinator - UAE

Delivery Hero • Dubai

On-site
AED 60,000 - 90,000
Senior CX Performance Analyst: Data-Driven Impact
Senior CX Performance Analyst: Data-Driven Impact

Talabat • Dubai

On-site
Confidential
Strategic Projects & Performance Lead - MENA
Strategic Projects & Performance Lead - MENA

Tanqeeb • Abu Dhabi

On-site
AED 350,000 - 650,000
Coordinator Operations & User Experience - UAE National
Coordinator Operations & User Experience - UAE National

Talabat Holding • Dubai

On-site
AED 120,000 - 180,000
Senior Manager, Strategic Projects & Performance (MENA)
Senior Manager, Strategic Projects & Performance (MENA)

Showcify, Inc. • Dubai

On-site
AED 250,000 - 450,000
Strategic Ops Performance Lead - Commercial (Dubai)
Strategic Ops Performance Lead - Commercial (Dubai)

Talabat • Dubai

On-site
Confidential
Dubai-Based Senior CX Analytics Lead
Dubai-Based Senior CX Analytics Lead

Talabat Holding • Dubai

On-site
AED 180,000 - 300,000
Strategic Projects & Performance Lead - MENA
Strategic Projects & Performance Lead - MENA

talabat • Dubai

On-site
AED 200,000 - 360,000
Strategic Performance Lead | Data Analytics & PnL Planning
Strategic Performance Lead | Data Analytics & PnL Planning

Talabat • Dubai

On-site
Confidential
Opportunity to contribute to strategic decision making
Work closely with senior leadership and cross market teams
Exposure to high growth digital delivery and e-commerce environments
+1
Senior Manager - CX Strategy
Senior Manager - CX Strategy

Talabat • Dubai

On-site
Confidential