Strategic Ops & CX Performance Analyst

Talabat Holding

Dubai

On-site

AED 120,000 - 180,000

Full time

3 days ago

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Job summary

Talabat Holding in the UAE seeks an Ops & CX Performance Coordinator to develop and implement a repeatable process for monitoring performance across Operations and Customer Experience. The role emphasizes data-driven decision making and continuous improvement through strong analytical and interpersonal skills.

You will collaborate with local and regional teams to close performance gaps and drive efficiency in daily operations and service delivery.

Qualifications

Bachelor's Degree in a relevant field.
1-2 years of experience in the food/grocery tech industry is highly preferred.
Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms, etc.
Strong communication skills in English with the ability to effectively outline and present ideas.
Experience in stakeholder management, with the ability to manage different types of stakeholders effectively.

Responsibilities

Assist in monitoring and improving UAE performance metrics across Operations and CX.
Provide preliminary insights and analyses to assist in decision-making processes.
Handle tasks such as organizing meetings, preparing agendas, and documenting minutes.
Coordinate projects and initiatives between local and regional team
Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed.
Assist in implementing performance improvement plans to enhance overall efficiency.