Senior CX Performance Analyst: Data-Driven Impact

Talabat; Dubai; On-site; AED 200,880 - 312,480; Full time

Job summary

Talabat is seeking a Senior Specialist - CX Performance in Dubai to support CX Operations by analyzing customer compensation and refund behaviors. This role is pivotal in identifying patterns and improving the customer experience through data-driven insights.

The ideal candidate has around 5 years of relevant experience in data analytics and proficiency in SQL and BI tools like Looker and Tableau. Strong analytical skills and the ability to communicate findings effectively are essential.

Qualifications

• Around 5 years of experience in data analytics, business intelligence, or performance management.
• Strong proficiency in Microsoft Excel with the ability to manage, clean, analyze, and summarize large datasets.
• Experience with SQL is highly preferred for extracting, validating, and analyzing performance data.

Responsibilities

• Analyze customer behavior across regions, segments, compensation journeys, refund patterns.
• Provide quantitative insights to support CX Operations and Policy teams.
• Track CX and compensation performance KPIs for business reviews.

Skills

CX performance analysis

Customer behavior analytics

Compensation analysis

Refund behavior analysis

Customer retention analysis

Business intelligence

Microsoft Excel

SQL

Looker

Tableau

Education

Bachelor's or Master's degree in Business, Data Analytics, Economics, Statistics

Tools

BI tools like Looker, Tableau

Job description

Talabat is seeking a Senior Specialist - CX Performance in Dubai to support CX Operations by analyzing customer compensation and refund behaviors. This role is pivotal in identifying patterns and improving the customer experience through data-driven insights.

The ideal candidate has around 5 years of relevant experience in data analytics and proficiency in SQL and BI tools like Looker and Tableau. Strong analytical skills and the ability to communicate findings effectively are essential.