Senior CX Strategy Lead — Data-Driven Journeys

Talabat; Dubai; On-site; AED 200,880 - 290,160; Full time

Benefits offered by this job

Opportunity to shape customer experience strategy

Work on high-impact programs

Exposure to advanced analytics

Career growth within a rapidly scaling digital ecosystem

Job summary

Talabat is seeking a Senior Specialist - CX Strategy in Dubai to transform customer journeys through data-driven insights. The role focuses on enhancing customer experience by identifying friction points, designing scalable solutions, and delivering measurable business impact.

The ideal candidate will have 5+ years in strategy or customer experience roles, strong analytical skills, and a high ownership mindset. Join us to shape CX strategies that impact millions of users.

Qualifications

• 5 years of experience in consulting, strategy, or customer experience roles.
• Strong analytical capabilities with proficiency in SQL and Excel.
• Experience managing programs end-to-end with measurable outcomes.
• Ability to translate complex data into actionable insights.
• Strong communication and presentation skills.

Responsibilities

• Design and execute customer experience strategies aligned with business goals.
• Analyze customer data using cohort analysis and funnel diagnostics.
• Define success metrics and measure impact of CX initiatives.
• Lead CX programs end-to-end from problem definition to rollout.
• Collaborate with teams to implement solutions.

Skills

Customer experience strategy and journey mapping

Data analysis and SQL-based insights

Program management and execution

KPI tracking and performance measurement

Stakeholder communication and alignment

Tools

SQL

Excel

Job description

Talabat is seeking a Senior Specialist - CX Strategy in Dubai to transform customer journeys through data-driven insights. The role focuses on enhancing customer experience by identifying friction points, designing scalable solutions, and delivering measurable business impact.

The ideal candidate will have 5+ years in strategy or customer experience roles, strong analytical skills, and a high ownership mindset. Join us to shape CX strategies that impact millions of users.