Coordinator Operations & User Experience National

Talabat Holding; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Talabat is seeking an Ops & CX Performance Coordinator to drive data-driven decision making and continuous improvement across UAE operations and customer experience functions. The role requires analytical thinking, collaboration with local and regional teams, and strong English communication.

You will monitor metrics, provide insights, organize stakeholder meetings, and support performance improvement initiatives to boost efficiency and service quality.

Qualifications

• Bachelor's Degree in a relevant field.
• 1-2 years of experience in the food/grocery tech industry is highly preferred.
• Proficiency in Google Suite tools such as GDocs, GSheets, GSlides, GForms, etc.
• Strong communication skills in English with the ability to effectively outline and present ideas.
• Experience in stakeholder management, with the ability to manage different types of stakeholders effectively.

Responsibilities

• Assist in monitoring and improving UAE performance metrics across Operations and CX.
• Provide preliminary insights and analyses to assist in decision-making processes.
• Handle tasks such as organizing meetings, preparing agendas, and documenting minutes.
• Coordinate projects and initiatives between local and regional team.
• Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed.
• Assist in implementing performance improvement plans to enhance overall efficiency.

Skills

Analytical skills

English communication

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in a relevant field

Tools

Google Suite (GDocs, GSheets, GSlides, GForms)

Job description

Talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience - fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

WHAT'S ON YOUR PLATE?

As Ops & CX Performance Coordinator, you will be responsible for developing a strong understanding of performance across operations and customer experience function, and to develop and implement a repeatable process for monitoring and reporting it.

The role will be focused on driving data driven decision making & delivering continuous improvement through strong analytical and interpersonal skills. You must have the maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and/or elevate.

• Assist in monitoring and improving UAE performance metrics across Operations and CX.
• Provide preliminary insights and analyses to assist in decision-making processes.
• Handle tasks such as organizing meetings, preparing agendas, and documenting minutes.
• Coordinate projects and initiatives between local and regional team.
• Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed.
• Assist in implementing performance improvement plans to enhance overall efficiency.

Qualifications

WHAT DID WE ORDER?

• Bachelor's Degree in a relevant field.
• 1-2 years of experience in the food/grocery tech industry is highly preferred.
• Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms, etc.
• Strong communication skills in English with the ability to effectively outline and present ideas.
• Experience in stakeholder management, with the ability to manage different types of stakeholders effectively.