Operations Coordinator

Independent Recruitment Consultant (freelancer)

Dubai

On-site

AED 22,000 - 33,000

Full time

37 hours ago

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Benefits offered by this job

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Accommodation & Meals

Annual Leave as per UAE Labour Law

Career Growth Opportunities

Professional Development

Job summary

Independent Recruitment Consultant (freelancer) in Dubai, UAE, seeks an proactive Operations Coordinator to oversee daily operations spanning customer retention, reactivation, and acquisition. You will monitor performance, ensure SLA compliance, coordinate cross-functional teams, and drive operational excellence to align with senior management guidance.

The ideal candidate has at least 1 year of experience in operations or related roles, strong leadership, and proficiency in Excel and reporting

Qualifications

Bachelor's degree in business administration, management, commerce, or related discipline.
Minimum 1 year of experience in operations, customer service, sales coordination, or related fields.
Experience managing operational KPIs and service delivery preferred.
Ability to lead multiple teams and priorities.

Responsibilities

Oversee daily operational activities across retention, reactivation, and acquisition.
Monitor service levels and performance metrics across teams.
Coordinate cross-functional teams to ensure SLA compliance.
Prepare regular operational reports.
Plan resources and workforce to meet demand.
Escalate issues to management when needed.

Job description

Job Description Operations Coordinator
Indian Male Candidates Only & Fluent Hindi Speaking is Must

Position: Operations Coordinator

Location: Dubai, UAE

Employment Type: Full-Time

Salary: AED 2,000 3,000 per month

Experience Required: 1+ Years as a operation coordinator

Job Summary

We are seeking a proactive and highly organized Operations Coordinator to oversee daily operational activities across customer retention, customer reactivation, and new customer acquisition functions. The ideal candidate will be responsible for monitoring operational performance, ensuring service level compliance, coordinating cross-functional teams, and driving operational excellence. This role serves as the key link between senior management and operational teams, ensuring business strategies are effectively executed, and organizational objectives are consistently achieved.

Key Responsibilities

Service Level Management

Monitor and maintain agreed service levels across all operational teams.
Track key operational metrics and identify performance deviations.
Ensure timely corrective actions to maintain service quality and productivity.
Prepare and submit regular operational performance reports.

Customer Retention & Reactivation

Coordinate customer retention and reactivation initiatives to maximize active customer growth.
Monitor campaign performance and team productivity.
Analyse customer attrition trends and recommend improvement strategies.
Ensure timely implementation of retention plans and follow-up activities.

Customer Acquisition

Supervise customer acquisition activities and monitor lead conversion performance.
Ensure acquisition targets are achieved within defined timelines.
Work closely with team leaders to improve conversion rates and customer engagement.
Monitor quality of customer interactions and campaign effectiveness.

Team Performance Monitoring

Monitor attendance, productivity, service levels, conversion rates, and operational KPIs.
Identify performance gaps and coordinate immediate corrective actions.
Escalate operational issues to management when necessary.
Promote accountability and performance discipline across all teams.

Resource Planning

Assess manpower, infrastructure, technology, and operational resource requirements.
Ensure adequate resources are available to support business operations.
Coordinate with internal departments to prevent operational disruptions.
Proactively plan for future business and staffing requirements.

Management Coordination

Maintain regular communication with senior management regarding operational performance.
Provide timely updates, recommendations, and business insights.
Execute management directives efficiently across operational teams.
Monitor implementation progress and report outcomes.

Reporting & Process Improvement

Prepare daily, weekly, and monthly operational reports.
Analyse operational data to identify trends and improvement opportunities.
Recommend and implement process improvements to enhance efficiency.
Ensure compliance with company policies and operational procedures.

Key Performance Indicators (KPIs)

Customer Retention Rate
Customer Reactivation Rate
Active Customer Base Growth
New Customer Acquisition
Lead Conversion Rate
Service Level Achievement
Team Productivity
Resource Utilization
Operational Efficiency
Timely Execution of Management Directives

Required Skills & Competencies

Strong leadership and team coordination skills.
Excellent communication and stakeholder management abilities.
Strong analytical and problem-solving capabilities.
Ability to manage multiple teams and priorities simultaneously.
Data-driven decision-making skills.
Proficiency in Microsoft Excel, reporting tools, and operational dashboards.
Excellent planning, organizational, and time-management skills.
Ability to perform effectively in a fast-paced, target-driven environment.
High level of accountability, ownership, and attention to detail.

Qualifications

Bachelor s degree in business administration, Management, Commerce, or any related discipline.
Minimum 1 years of experience in operations, customer service, sales coordination, customer retention, call centre operations, or business operations.
Experience in managing operational KPIs, team performance, and service delivery is preferred.

Reporting Structure

Reports To: Senior Management / Operations Head

Benefits