Dubai Operations Coordinator - Growth & Retention Lead

Independent Recruitment Consultant (freelancer); Dubai; On-site; AED 22,000 - 33,000; Full time

Benefits offered by this job

Company Visa

Company Accommodation & Food

Annual Leave as per UAE Labour Law

Career Growth Opportunities

Professional Development & Training

Job summary

Independent Recruitment Consultant in Dubai seeks an experienced Operations Coordinator to oversee daily operations across retention, reactivation, and new customer acquisition. The role monitors performance, ensures SLA compliance, and coordinates cross‑functional teams to drive operational excellence.

The position requires leadership, analytical skills, and Excel/reporting tool proficiency, with English fluency and an Indian male candidate constraint stated in the listing.

Qualifications

• Bachelor's degree or equivalent in business/related field.
• Minimum 1 year of experience in operations, customer service, or sales coordination.
• Experience in managing operational KPIs and service delivery is preferred.

Responsibilities

• Oversee daily operational activities across retention, reactivation, and new customer acquisition.
• Monitor service levels and performance metrics to ensure SLA compliance.
• Coordinate cross-functional teams to execute business strategies.
• Prepare regular operational performance reports.
• Plan and allocate resources to meet business needs.
• Escalate issues to management and drive corrective actions.

Skills

Leadership

Team coordination

Analytical thinking

Communication skills

Data-driven decision making

Excel

Education

Bachelor’s degree in Business Administration, Management, or related discipline

Tools

Microsoft Excel

Dashboards

Reporting tools

Job description

Independent Recruitment Consultant in Dubai seeks an experienced Operations Coordinator to oversee daily operations across retention, reactivation, and new customer acquisition. The role monitors performance, ensures SLA compliance, and coordinates cross‑functional teams to drive operational excellence.

The position requires leadership, analytical skills, and Excel/reporting tool proficiency, with English fluency and an Indian male candidate constraint stated in the listing.