Operation Officer

TASC Outsourcing; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic outsourcing services provider is seeking a proactive Operations Officer in Dubai. This entry-level role involves supporting front-office operations, handling call-center support, and managing guest relations. Ideal candidates will have up to two years of experience, excellent customer service skills, and the ability to multitask efficiently. This position offers exposure to various operational aspects in a fast-paced environment, making it ideal for candidates eager to grow in the hospitality industry.

Qualifications

• 0–2 years of experience in hospitality operations or customer-facing roles.
• Excellent verbal and written communication skills in English.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet and assist guests upon arrival, ensuring a positive first impression.
• Handle inbound and outbound calls, addressing inquiries.
• Coordinate tasks and information flow between departments.

Skills

Customer service orientation

Communication skills

Multitasking

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Associate’s degree in hospitality or business

Tools

Microsoft Office Suite

CRM systems

Job description

About the Role

We are seeking a proactive Operations Officer based in Dubai to support front-office operations, call-center support, in-person guest relations, and cross-team coordination. This role is ideal for an entry-level candidate with up to two years of experience who excels in delivering exceptional customer service and maintaining seamless operational workflows.

Responsibilities

• Greet and assist guests upon arrival, ensuring a positive first impression
• Handle inbound and outbound calls, addressing inquiries and routing calls to appropriate teams
• Coordinate daily tasks and information flow between front desk, housekeeping, security, and other departments
• Maintain accurate records of guest arrivals, departures, and special requests
• Monitor service standards and elevate issues to management when necessary
• Support onboarding of new operational procedures and staff training sessions
• Manage guest feedback and resolve complaints in a timely and professional manner
• Assist with scheduling, inventory tracking, and basic administrative duties
• Prepare and distribute daily reports on operational activities
• Ensure compliance with company policies, health and safety regulations, and local guidelines

Required Qualifications

• 0–2 years of experience in hospitality operations, call-center support, or customer-facing roles
• High school diploma or equivalent; associate’s degree or diploma in hospitality, business, or related field preferred
• Excellent verbal and written communication skills in English
• Strong customer service orientation with a friendly and professional demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong organizational skills
• Team player with the ability to collaborate across departments
• Flexibility to work rotating shifts, weekends, and public holidays
• Legal eligibility to work in the UAE

Preferred Qualifications

• Fluency in Arabic or additional languages
• Experience working in Dubai hospitality or service industry
• Familiarity with customer relationship management (CRM) systems
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Training or certification in conflict resolution or customer service
• Knowledge of UAE hospitality regulations and local cultural norms