Sales Advisor – Emirati Talent Pool (On-site) (UAE National)

Kavak GCC; Dubai; On-site; AED 48,000 - 72,000; Full time

Benefits offered by this job

Life insurance

Car discount for employees

22 working days holiday

GPSSA pension/ social security

Diversity & inclusion

Job summary

Kavak GCC is seeking an motivated Customer Experience Associate in Dubai to deliver outstanding support for automotive buyers and sellers. You will handle high-volume leads via phone and chat, build rapport, understand customer needs, and guide them through our value proposition to drive purchases and sales.

Fluency in Arabic and strong English, UAE national status, and experience with CRM tools are essential; high school diploma required.

Qualifications

• High school diploma or equivalent required.
• UAE National (Emirati).
• 1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage.
• Fresh graduates with strong communication skills may also be considered.

Responsibilities

• Initiating and managing a high volume of leads interested in purchasing or selling a car through different channels like phone and chat.
• Establishing rapport with prospects, understanding their needs, our value proposition and maintaining ongoing relationships to nurture leads into purchases/sales.

Job description

Dubai, United Arab Emirates | Posted on 11/10/2026

Who WE are? KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. Wework smart and make things happen,offering theeasiest, safest and most transparent experience to buy or sell a car.

But our journey doesn't stop there: at KAVAK our goal is global! Nowour footprint extends to the vibrant GCC regionas part of our expansion into the Middle East, in the pursuit of our one and only goal:to transform the automotive market around the world.

Today we have more than 180 Kavakees on the GCC team and growing,surrounding ourselves with the best talentto continuebuilding the technology, processes, and productsthat make us thenumber one player in the pre-owned car market.

Wanna join us on this exciting ride?

Job Description

Your mission: You will help us deliver the best customer experience in the tech/automotive retail industry.

Key Responsibilities:

• Initiating and managing a high volume of leads interested in purchasing or selling a car through different channels like phone and chat.
  
• Establishing rapport with prospects, understanding their needs, our value proposition and maintaining ongoing relationships to nurture leads into purchases/sales.
  

Skills and Qualifications:

• High school diploma or equivalent required.
• UAE National (Emirati).
• 1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage.
• Fresh graduates with strong communication skills may also be considered.

Language Skills

• Fluent in Arabic (spoken and written), with the ability to handle Arabic-speaking customers confidently.
• Good command of English (spoken and written).

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with CRM or customer management systems, and the ability to keep accurate records.
• Comfortable using WhatsApp Business and SMS platforms for customer communication.
• Ability to work with survey tools and track survey responses.

Core Skills and Competencies

• Excellent verbal and written communication, with a clear, polite, and professional phone manner.
• Strong complaint-handling skills, including the ability to stay calm and empathetic with upset customers.
• Good follow-up discipline and attention to detail.
• Good time management, with the ability to handle a high volume of calls and follow-ups daily.
• Persuasive communication to encourage rescheduling, service bookings, and survey completion.
• Good judgement on when to elevate sensitive complaints to the Aftersales Supervisor.
• Teamwork and the ability to coordinate with Service Advisors, the workshop team, and the Aftersales Supervisor.
• Customer-focused attitude, with a positive and professional approach.
• Life insurance
• Preferential price for retail cars upon completion of probation period
• 22 working days of holidays
• GPSSA- General Pension & Social Security Authority
• Diverse and inclusive company culture: our team that spans continents, cultures, and backgrounds. This diverse workforce brings together a wealth of ideas and experiences, enriching your professional journey

Do you want to be part of this story?