Onboard Hospitality IT Coordinator – Systems Support

Accor Group; Dubai; On-site; AED 55,800 - 89,280; Full time

Job summary

Accor is hiring an IT Coordinator - Hospitality Systems Support in Dubai, United Arab Emirates, to manage and support the hotel's technology environment, including computers, servers, and network services, ensuring secure and dependable daily operations for guest services and internal departments.

The role focuses on troubleshooting, system configuration, and controlled user access, with emphasis on Opera and MICROS applications, Windows servers, and Office tools, to maintain high service levels

Qualifications

• Two to three years of information technology experience in Hospitality.
• Knowledge of Opera, MICROS, Microsoft Office, Windows environments.

Responsibilities

• Implement and support Accor technology standards.
• Diagnose hardware, software, server and network issues.
• Provide technical support for workstations and devices.
• Install and configure Windows servers and desktops.
• Maintain hotel applications and supporting software.
• Monitor system performance and optimization tasks.
• Support Opera and MICROS across hotel operations.
• Assist employees with Office applications and access.
• Set up user accounts and permissions for new hires.
• Ensure appropriate access according to responsibilities.

Skills

Hospitality IT support

Opera system support

MICROS support

Microsoft Office applications

Windows Server administration

Workstation installation and config

Network troubleshooting

Database maintenance

Peripheral equipment support

User-account administration

Access and permission control

Employee IT onboarding

System performance monitoring

IT security support

Technical documentation

Knowledge-base management

Incident escalation

Business-continuity support

Emergency technology readiness

IT project coordination

Job description

Accor is hiring an IT Coordinator - Hospitality Systems Support in Dubai, United Arab Emirates, to manage and support the hotel's technology environment, including computers, servers, and network services, ensuring secure and dependable daily operations for guest services and internal departments.

The role focuses on troubleshooting, system configuration, and controlled user access, with emphasis on Opera and MICROS applications, Windows servers, and Office tools, to maintain high service levels