IT Coordinator - Hospitality Systems Support

Accor Group; Dubai; On-site; AED 55,800 - 89,280; Full time

Job summary

Accor is hiring an IT Coordinator - Hospitality Systems Support in Dubai, United Arab Emirates, to manage and support the hotel's technology environment, including computers, servers, and network services, ensuring secure and dependable daily operations for guest services and internal departments.

The role focuses on troubleshooting, system configuration, and controlled user access, with emphasis on Opera and MICROS applications, Windows servers, and Office tools, to maintain high service levels

Qualifications

• Two to three years of information technology experience in Hospitality.
• Knowledge of Opera, MICROS, Microsoft Office, Windows environments.

Responsibilities

• Implement and support Accor technology standards.
• Diagnose hardware, software, server and network issues.
• Provide technical support for workstations and devices.
• Install and configure Windows servers and desktops.
• Maintain hotel applications and supporting software.
• Monitor system performance and optimization tasks.
• Support Opera and MICROS across hotel operations.
• Assist employees with Office applications and access.
• Set up user accounts and permissions for new hires.
• Ensure appropriate access according to responsibilities.

Skills

Hospitality IT support

Opera system support

MICROS support

Microsoft Office applications

Windows Server administration

Workstation installation and config

Network troubleshooting

Database maintenance

Peripheral equipment support

User-account administration

Access and permission control

Employee IT onboarding

System performance monitoring

IT security support

Technical documentation

Knowledge-base management

Incident escalation

Business-continuity support

Emergency technology readiness

IT project coordination

Job description

Job Snapshot

Role: IT Coordinator - Hospitality Systems Support

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: IT

General Experience: 2-3 years of hospitality IT experience

Job Type: Full-time

Position Overview

Accor is hiring an IT Coordinator - Hospitality Systems Support in Dubai, United Arab Emirates, for a Hospitality technology role aboard the Queen Elizabeth 2 floating hotel. The position supports computers, servers, hotel applications and network services to maintain secure and dependable daily operations.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: IT

General Salary: 5000-8000

Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The IT Coordinator keeps the hotel 's technology environment available for guest services and internal departments. Responsive troubleshooting, accurate system configuration and controlled user access help prevent operational disruption across Front Office, food and beverage, administration and other hotel functions.

Key Responsibilities

• Implement and support Accor technology standards and recommended practices.
• Contribute technical solutions and troubleshooting notes to the Accor Technology Services knowledge base.
• Diagnose hardware, software, server and network issues reported by hotel departments.
• Provide technical support for workstations, user devices and peripheral equipment.
• Install and configure Windows servers and desktop computers.
• Maintain operating systems, databases, hotel applications and supporting software.
• Monitor system performance and complete routine optimization activities.
• Support Opera and MICROS applications used across hotel operations.
• Assist employees with Microsoft Office applications and general system access.
• Set up user accounts, permissions and equipment for newly hired employees.
• Confirm that new users receive appropriate access according to their responsibilities.
• Prepare, deploy and maintain computers and related equipment.
• Coordinate with internal departments to understand and resolve technology requirements.
• Apply approved security controls to protect systems, users and operational information.
• Escalate significant security incidents, outages and technical risks promptly.
• Maintain accurate records of equipment, configurations, user access and completed support work.
• Support backup, recovery and emergency technology procedures.
• Contribute to crisis-management readiness and business-continuity planning.
• Track assigned projects and complete technical tasks within agreed deadlines.
• Communicate system issues and resolutions clearly to non-technical employees.

Ideal Profile

Candidates should have two to three years of proven information technology experience within the Hospitality industry. Practical knowledge of Opera, MICROS, Microsoft Office, Windows environments and hotel technology operations is required. The successful applicant will demonstrate initiative, close attention to detail and a service-focused approach. The ability to troubleshoot methodically, manage projects and communicate effectively with employees across different departments is essential.

Skills Set

• Hospitality IT support
• Opera system support
• MICROS support
• Microsoft Office applications
• Windows Server administration
• Workstation installation and configuration
• Network troubleshooting
• Database maintenance
• Peripheral equipment support
• User-account administration
• Access and permission control
• Employee IT onboarding
• System performance monitoring
• IT security support
• Technical documentation
• Knowledge-base management
• Incident escalation
• Business-continuity support
• Emergency technology readiness
• IT project coordination

Why Join Us

Hotel technology professionals support every stage of the guest and employee experience, creating steady demand for reliable IT expertise. Accor offers opportunities to broaden technical knowledge, contribute to international technology standards and pursue career development across its hotels and global brands.

About the Company

Accor is an international hospitality group operating more than 45 brands across hotels, restaurants and lifestyle destinations. The company combines responsible hospitality with technology, employee development and operational innovation throughout its worldwide network.