On-Site Tech Support Specialist: End-User IT & Hardware

EY; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

EY is seeking an On-site Technology Support Specialist (Associate) in Dubai to enable EY colleagues to work efficiently and securely through hands-on hardware, software and end-user support.

The role covers deployment, onboarding, incident resolution and asset management across multiple technologies in a fast-paced environment. UAE nationals are welcome to apply for long-term growth within EY.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Approximately 2–4 years of end-user technology support experience.
• Comfort with hardware, software and mobile technologies in a dynamic environment.

Responsibilities

• Facilitate and support deployment, installation, configuration and testing of firm hardware and software.
• Assist with onboarding new hires and collecting hardware from separating employees.
• Coordinate repairs of end-user hardware and reinstall software to resolve incidents.
• Resolve incidents related to standard hardware, software and mobile technologies and identify trends to prevent recurrence.
• Provide after-hours support for escalated issues with minimal supervision.
• Maintain asset management activities including procurement, inventory, tracking and distribution.

Skills

End-user support

On-site support

Communication

Prioritization

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Hardware

Software

Mobile devices

Job description

EY is seeking an On-site Technology Support Specialist (Associate) in Dubai to enable EY colleagues to work efficiently and securely through hands-on hardware, software and end-user support.

The role covers deployment, onboarding, incident resolution and asset management across multiple technologies in a fast-paced environment. UAE nationals are welcome to apply for long-term growth within EY.