Associate Technology Support Specialist

EY; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

EY is seeking an On-site Technology Support Specialist (Associate) in Dubai to enable our people to work efficiently and securely. You will deliver fit-for-purpose support across hardware, software, and end-user technology in a fast-paced enterprise environment.

This role involves assisting with onboarding, device provisioning, incident resolution, asset management, and coordination for office moves and events, with after-hours support as needed.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Comfortable working with a range of hardware and software technologies.
• Excellent problem-solving and analytical abilities.
• Strong communication and customer service mindset.

Responsibilities

• Facilitate and support deployment, installation, configuration, and testing of hardware and software.
• Support provisioning and deprovisioning, onboarding new hires, and collecting hardware from separating employees.
• Assist with or coordinate repairs of end-user hardware and reinstall software to resolve incidents.
• Resolve incidents related to firm-standard hardware, software, and mobile technologies, identifying trends to prevent future issues.
• Provide after-hours support for escalated issues under minimal supervision.
• Perform asset management activities including procurement, inventory, tracking, and distribution in EY policy alignment.
• Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations.
• Act as “remote hands” for other EY Technology teams such as Telecommunications and Hosting.
• Maintain a strong understanding of EY Technology services to proactively address end-user needs.
• Anticipate and resolve technology issues that may impact productivity across the firm.

Job description

The opportunity

As part of Enterprise Technology, the On-site Technology Support Specialist (Associate) plays a vital role in enabling EY’s people to work efficiently and securely every day by delivering fit-for-purpose technological support services. The role involves providing on-site support across hardware, software, and end-user technology in a fast-paced environment, while effectively prioritizing tasks and working across multiple technologies.

At EY, we are committed to developing local talent, and this opportunity particularly welcomes UAE Nationals who are looking to build a long-term career within a globally connected technology environment.

Your Key Responsibilities

• Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software.


• Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees.


• Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.


• Resolve incidents related to firm-standard hardware, software, and mobile technologies, while identifying trends to prevent future issues.


• Provide after-hours support for escalated issues under minimal supervision.


• Perform asset management activities including procurement, inventory, tracking, and distribution in line with EY policies.


• Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations.


• Act as “remote hands” for other EY Technology teams such as Telecommunications and Hosting.


• Maintain a strong understanding of EY Technology services to proactively address end-user needs.


• Anticipate and resolve technology issues that may impact productivity across the firm.

Skills And Attributes For Success

• Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support.


• Ability to prioritize incidents and clearly communicate timelines and expectations to end users.


• Excellent communication, interpersonal, organizational, and time management skills.


• Strong customer service mindset and ability to work effectively with diverse stakeholders.


• Approximately 2–4 years of experience in end-user technology support.

Ideally, you’ll also

• Hold a Bachelor’s degree or equivalent practical experience.


• Be comfortable working with a range of hardware and software technologies in a dynamic environment.


• Have experience supporting office moves, technology deployments, or large user groups.

What We Look For

• We’re looking for service-oriented professionals who are proactive, reliable, and able to work independently while collaborating closely with team members.


• You’re adaptable, solutions-focused, and committed to delivering a high-quality technology experience for end users.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.