Associate Technology Support Specialist (On-site) Abu Dhabi (Emirati National)

Denkstatt и EY; Abu Dhabi; On-site; AED 89,280 - 156,240; Full time

Job summary

EY seeks an On-site Technology Support Specialist (Associate) to enable productive work across hardware, software and end-user technology in a fast-paced environment.

The role involves on-site support, proactive incident resolution, and collaboration with EY Technology teams to address end-user needs, including office moves and remote hands when needed. UAE nationals are welcomed as part of local talent development.

Qualifications

• Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support.
• Ability to prioritize incidents and clearly communicate timelines and expectations to end users.
• Excellent communication, interpersonal, organizational and time management skills.
• Strong customer service mindset and ability to work effectively with diverse stakeholders.
• Approximately 24 years of experience in end-user technology support.

Responsibilities

• Facilitate and support the deployment, installation, configuration and testing of firm hardware and software.
• Support provisioning and deprovisioning processes including onboarding new hires and collecting hardware from separating employees.
• Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
• Resolve incidents related to firm-standard hardware, software and mobile technologies while identifying trends to prevent future issues.
• Provide after-hours support for escalated issues under minimal supervision.
• Perform asset management activities including procurement, inventory tracking and distribution in line with EY policies.
• Support off-site technology needs for firm-sponsored meetings, events, office moves and relocations.
• Act as remote hands for other EY Technology teams such as Telecommunications and Hosting.
• Maintain a strong understanding of EY Technology services to proactively address end-user needs.
• Anticipate and resolve technology issues that may impact productivity across the firm.

Skills

Analytical skills

Prioritization

Communication skills

Customer service mindset

End-user technology support experience

Education

Bachelor's degree

Job description

As part of Enterprise Technology the On-site Technology Support Specialist (Associate) plays a vital role in enabling EY’s people to work efficiently and securely every day by delivering fit-for-purpose technological support services. The role involves providing on-site support across hardware, software and end-user technology in a fast-paced environment while effectively prioritizing tasks and working across multiple technologies.

At EY we are committed to developing local talent and this opportunity particularly welcomes UAE Nationals who are looking to build a long-term career within a globally connected technology environment.

Your key responsibilities

• Facilitate and support the deployment, installation, configuration and testing of firm hardware and software.
• Support provisioning and deprovisioning processes including onboarding new hires and collecting hardware from separating employees.
• Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
• Resolve incidents related to firm-standard hardware, software and mobile technologies while identifying trends to prevent future issues.
• Provide after-hours support for escalated issues under minimal supervision.
• Perform asset management activities including procurement, inventory tracking and distribution in line with EY policies.
• Support off-site technology needs for firm-sponsored meetings, events, office moves and relocations.
• Act as remote hands for other EY Technology teams such as Telecommunications and Hosting.
• Maintain a strong understanding of EY Technology services to proactively address end-user needs.
• Anticipate and resolve technology issues that may impact productivity across the firm.

Skills and attributes for success

• Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support.
• Ability to prioritize incidents and clearly communicate timelines and expectations to end users.
• Excellent communication, interpersonal, organizational and time management skills.
• Strong customer service mindset and ability to work effectively with diverse stakeholders.
• Approximately 24 years of experience in end-user technology support.

Ideally you’ll also

• Hold a Bachelors degree or equivalent practical experience.
• Be comfortable working with a range of hardware and software technologies in a dynamic environment.
• Have experience supporting office moves, technology deployments or large user groups.

What we look for

We’re looking for service-oriented professionals who are proactive, reliable and able to work independently while collaborating closely with team members. You’re adaptable, solutions-focused and committed to delivering a high-quality technology experience for end users.

What we offer you

At EY we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment and fuel your extraordinary talents in a diverse and inclusive culture of globally connected teams.

To help create the best experience during the recruitment process please describe any disability-related adjustments or accommodations you may need.

Required Experience:

IC