IT Systems Support Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 89,000 - 167,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi seeks an IT Systems Support Specialist to maintain networks, servers, and hardware while delivering end-user assistance and guest-focused service. This full-time non-management role emphasizes reliability and security within the hotel’s technology environment.

You will implement improvements, manage equipment, and provide guidance across applications and computing systems to support smooth hotel operations.

Qualifications

• Technical, trade, or vocational degree required.
• At least 2 years of related work experience.
• Non-management role; no supervisory duties.

Responsibilities

• Install, configure, and maintain computer networks and workstations.
• Support server systems, hardware/software, user accounts, and telecom rooms.
• Diagnose and resolve issues with LAN/WAN connectivity and internet services.
• Provide end-user training and guidance on hotel technology systems.
• Escalate major problems to vendors or technicians when needed.
• Follow Ritz-Carlton standards for quality, safety, and confidentiality.

Skills

IT Support

Technical Troubleshooting

End-User Support

Networking Basics

Education

Technical, Trade, or Vocational School Degree

Tools

LAN/WAN hardware

POS systems

Server hardware

Network security

Backup tapes

Job description

IT Systems Support Specialist Job Snapshot

Role: IT Systems Support Specialist

Location: Abu Dhabi, United Arab Emirates

Industry: Hospitality

Function: Information Technology

Experience: At least 2 years of related work experience

Job Type: Full-time

Position Overview The IT Systems Support Specialist is a full-time, non-management technology role with The Ritz-Carlton in Abu Dhabi, United Arab Emirates. The position supports the hotel 's day-to-day technology environment by maintaining computer networks, workstations, server systems, hardware, software, user accounts, telecommunications infrastructure, and business applications. The role combines hands-on technical troubleshooting with network support, system security, equipment management, end-user assistance, and technology improvement initiatives. It requires a service-oriented IT professional who can resolve technical issues while supporting reliable hotel operations and guest service.

Job Details Country: United Arab Emirates City: Abu Dhabi Industry: Hospitality Function: Information Technology Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full-time Job Number 26115832 Position Type Non-Management Work Arrangement This is an on-site role and is not located remotely.

Key Responsibilities

• Install, configure, manage, maintain, test, evaluate, and repair computer networks and workstations.
• Support server systems, associated hardware and software, user accounts, and computer and telephone rooms.
• Diagnose and resolve technical issues involving computer hardware, software, LAN, WAN, and internet connectivity.
• Respond to system and program error messages and take appropriate troubleshooting action.
• Provide network communications support and technical guidance to users.
• Escalate major technical problems to appropriate vendors or technicians when required.
• Train and instruct users in the correct and secure use of hotel technology systems.
• Provide end-user support across applications and computing systems.
• Inspect, test, and diagnose computer equipment and systems to identify technical faults.
• Assess computing needs and system requirements in consultation with users and other stakeholders.
• Analyze existing technology processes and recommend practical improvements.
• Plan and coordinate IT equipment installations, moves, additions, changes, and system enhancements.
• Plan, coordinate, and implement network security measures.
• Manage disk-space requirements across the network.
• Maintain an accurate inventory of technological devices and equipment.
• Operate computer systems and equipment using appropriate commands and controls.
• Ensure backup tapes are securely stored in a fireproof safe.
• Identify and implement improvements that can strengthen organizational efficiency, productivity, quality, safety, or cost management.
• Protect company assets and maintain the confidentiality of proprietary information.
• Assist colleagues and respond appropriately to guest service needs.
• Follow company quality, safety, and operating standards while performing other reasonable duties assigned by supervisors.

Preferred Qualifications

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Technical Scope

The position involves practical support across computer hardware and software, LAN and WAN connectivity, internet services, network communications, server systems, user accounts, applications, telecommunications facilities, network security, backups, disk-space management, technology inventory, and Point of Sale systems.

Physical Requirements

The role requires the ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds. The employee may need to stand, sit, or walk for extended periods, use computers and Point of Sale systems, and move up and down stairs or ramps.

Service and Professional Standards

As part of the hotel environment, the IT Systems Support Specialist is expected to communicate clearly and professionally, support colleagues in achieving shared goals, respond appropriately to guest service requirements, maintain confidentiality, and follow established company policies and quality standards. The Ritz-Carlton Gold Standards Associates at The Ritz-Carlton are expected to learn and exemplify the brand 's Gold Standards, including its Credo, Employee Promise, and Service Values. These principles guide how the hotel 's Ladies and Gentlemen work together and deliver its luxury hospitality experience.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen deliver luxury hospitality guided by the brand 's established Gold Standards.