IT Operations & Support Lead — Troubleshooting & Training

Marriott Executive Apartments; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Marriott Executive Apartments in Abu Dhabi seeks an IT support professional to troubleshoot and resolve software and system issues, provide guidance, and implement process improvements. The role includes user training, client/server support, and telecommunications coordination within a hotel operations context.

The position requires at least 2 years of related experience and a technical/vocational degree. Marriott emphasizes equal opportunity and a supportive team environment.

Qualifications

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 2 years of related work experience.
• License or Certification: None

Responsibilities

• Troubleshoot and resolve technical problems or issues related to computer software and systems.
• Provide technical guidance and recommendations to resolve business problems.
• Analyze, recommend, and implement process improvements.
• Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
• Train or instruct users in the proper use of hardware or software.
• Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support.
• Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

Education

Technical, trade, or vocational school degree

Job description

Marriott Executive Apartments in Abu Dhabi seeks an IT support professional to troubleshoot and resolve software and system issues, provide guidance, and implement process improvements. The role includes user training, client/server support, and telecommunications coordination within a hotel operations context.

The position requires at least 2 years of related experience and a technical/vocational degree. Marriott emphasizes equal opportunity and a supportive team environment.