CHANEL - Omnichannel Manager, Client Engagement & E-business, Dubai

CHANEL - Omnichannel Manager, Client Engagement & E-business, Dubai; Dubai; On-site; AED 300,000 - 600,000; Full time

Job summary

CHANEL in Dubai, UAE, is seeking a hands-on Omnichannel Manager to lead the Client Engagement & E-business initiatives during maternity leave. You will oversee the three-person team and coordinate with the E-commerce project manager and customer care to sustain seamless brand experiences across channels.

The role requires strong data analytics, KPI oversight, and agility to drive digital performance while preserving CHANEL's luxury standards.

Qualifications

• Strong understanding of the Brand Image and of the different businesses.
• Very well organized but agile to overcome local challenges or difficulties KPIs & ROI oriented.
• English is a must.

Responsibilities

• Replacing the Omnichannel manager during her maternity leave and reporting to the Client Engagement & Digital Director.
• Implementing the clienteling roadmap for the 3 divisions with a strong focus on data & insights and monitoring digital and omni performance across channels such as E-commerce, E-concession & E-wholesale.
• Managing the Client Engagement & E‑business team (3 team members) and coordinating with the E‑commerce project manager and the customer care manager.
• Collaborating with other teams and businesses and adapting to other topics and projects when needed.

Job description

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JOB REF: 46140

Location Dubai

Address Dubai Design District

Industry Sales & Retail jobs,
Marketing & PR jobs,
Media & Creative jobs,
Management & Consultancy,
Business Development & Commercial,
Technology & Data Analytics

ABOUT US:

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to work and to their life's calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth.

At CHANEL , being a purposeful and human-driven employer means being intentional, meaningful, and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long‑term success of our business.

MAIN RESPONSIBILITIES:

Replacing the Omnichannel manager during her maternity leave and reporting to the Client Engagement & Digital Director

The main mission will be to focus on
(1) implementing the clienteling roadmap for the 3 divisions, with
(2) a strong focus on data & insights,
(3) monitoring our digital and omni performance across our different channels such as E-commerce, E-concession & E-wholesale.

Managing the Client Engagement & E‑business team (3 team members) and working very closely with the E‑commerce project manager and the customer care manager.

Working closely with the other team members & businesses and be flexible & agile to contribute to other topics and projects when it needed.

SUPPORT CLIENTELING ROADMAP THROUGH TOOLS & DATAS

• Ensure the implementation & integration of tools developed by division within the client journey.
• Support the implementation of new KPIs, new analytics and features for the 3 divisions.
• Guide the teams on reporting, analytics & action plans | Work closely with each business on the client engagement orchestrations.
• Accompany Partner Boutiques in their clienteling & digital journey | Partner with Divisions on digital tools for events, POS for other projects.

ECOMMERCE PERFORMANCE & INSIGHTS

Work very closely with the E‑commerce manager and media teams on the performance of the websites (Google Analytics , Traffic & ultimately sales performance).

Fuel the strategy with learnings and also with other E‑business insights. Contribute in making Omnichannel come true while linking the insights of E‑commerce with Clienteling & Customer Care insights.

E‑BUSINESS COORDINATION

Work closely with F&B and W/FJ teams on E‑business orchestrations, ensuring the proper implementation of the digital set up with the support of the team.

EXPERTISE REQUIRE

• Strong understanding of the Business and of the entire process / chain.
• Strong understanding of the Brand Image and of the different businesses.
• Strong Analytical skills, you like data and you aim to transform data into insights to boost the performances.
• Mastering Excel.
• Strong interest for TECH.
• Very well organized but very agile at the same time to overcome local challenges or difficulties KPIs & ROI oriented.
• A previous experience as manager.

SOFT SKILLS

• Be A Team Player
• Agility & Digital Mindset: Test, learn, pivot if needed
• Polyvalent, flexible, adaptable
• Curious, Open minded to quickly understand the local specificities
• You have ideally 6 to 8 years of experience within CHANEL. You successfully lead some projects where you had to work in “project mode” and to collaborate with different parties.
• You have a strong understanding of complex processes; a strong support mind-set and you are customer oriented.
• Your excellent interpersonal and analytical skills along with a strong business understanding will be a real asset to succeed in this position.
• You are a team player and you will be able to guide your team members.
• English is a must.

Location: Dubai, UAE
Company: Chanel
Type of contract: Permanent

BEING A PURPOSEFUL EMPLOYER

At Chanel , being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people.

We believe it is critical for the long‑term success of our business to foster an environment that reflects our values, encourages and enables inclusion and fosters collaboration and well being.

DEVELOPMENT FOR ALL

We believe that all employees should be supported in developing their personal talents and careers. We strive to empower our people to realise their full professional and personal potential and achieve their ambitions by creating a culture that increases their capacity to learn, grow and innovate.

We also believe development is fuelled by an individual's sense of purpose and self‑motivation and that this can take on many forms, including skills training and learning‑development programs, short‑term and/or global‑mobility assignments and challenging, fulfilling work that supports the business. We encourage a multi‑experience career journey so that our people can learn from different types of work, leaders, environments and teams.