Officer, Digital Onboarding(Part-Time) - Emiratized Role

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 60,000 - 80,000; Part time

Job summary

A leading financial institution seeks a detail-oriented Officer for Digital Onboarding in Abu Dhabi. This part-time role focuses on enhancing the customer onboarding experience through digital transformation. Responsibilities include facilitating onboarding, utilizing CRM systems, ensuring compliance with regulations, and providing exceptional service in both English and Arabic. Join a supportive team and contribute to process improvements.

Qualifications

• Ability to handle multiple tasks in a part-time capacity.
• Commitment to providing exceptional service.
• Quick adaptation to new technologies.

Responsibilities

• Facilitate the digital onboarding process for new customers.
• Utilize digital onboarding platforms and CRM systems.
• Provide excellent customer service during onboarding.
• Collaborate with teams to improve onboarding procedures.
• Ensure compliance with banking regulations.
• Maintain records and generate onboarding metrics.
• Identify opportunities for process improvement.
• Participate in training sessions on new technologies.

Skills

Excellent verbal and written communication skills in English and Arabic

Customer-oriented mindset

IT skills

Time management

Job description

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

We are seeking a detail-oriented and customer-focused Officer, Digital Onboarding (Part-Time) to join our team in Abu Dhabi, United Arab Emirates. This role offers an exciting opportunity to contribute to our digital transformation efforts and enhance our customer onboarding experience.

• Facilitate the digital onboarding process for new customers, ensuring a smooth and efficient experience
• Utilize digital onboarding platforms and CRM systems to manage customer information and documentation
• Provide excellent customer service, addressing inquiries and resolving issues related to the onboarding process
• Collaborate with cross-functional teams to streamline and improve digital onboarding procedures
• Ensure compliance with UAE banking regulations and internal policies throughout the onboarding process
• Maintain accurate records and generate reports on onboarding metrics
• Identify opportunities for process improvement and contribute to the development of new digital onboarding solutions
• Participate in training sessions to stay updated on the latest digital onboarding technologies and best practices

Qualifications

• Excellent verbal and written communication skills in English and Arabic
• Proven ability to manage time effectively and handle multiple tasks in a part-time capacity
• Customer-oriented mindset with a commitment to providing exceptional service
• Basic IT skills and ability to quickly adapt to new technologies