Night Operations and Guest Experience Lead

Tanqeeb; Dubai; On-site; AED 223,000 - 357,000; Full time

Benefits offered by this job

Tax-free salary & service charge

Medical insurance & annual flight

Career progression

Iconic location work environment

Job summary

Tanqeeb seeks an experienced Night Manager to lead operations for a premier luxury residence in Downtown Dubai. You will oversee front office, security, and engineering during night hours, ensuring safety, guest satisfaction, and brand standards.

You will supervise night staff, manage night audits, handle guest inquiries, and coordinate with authorities for emergencies, while ensuring reporting and compliance with UAE hospitality regulations.

Qualifications

• Minimum 3–5 years of experience as Night Manager or Duty Manager in a 5‑star hotel or luxury residential community.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Proficiency in Opera PMS and MS Office Suite.
• Fluent in English; additional languages (Arabic, Russian, French) advantageous.
• Strong decision‑making under pressure with excellent interpersonal skills.

Responsibilities

• Oversee night operations (front office, security, engineering) and ensure smooth handovers to day team; prepare morning leadership reports.
• Resolve complex guest/resident inquiries, complaints, or emergencies with professionalism and empathy.
• Enforce security protocols, conduct property patrols, and coordinate emergency responses with authorities and internal teams.
• Lead, motivate, and supervise night auditors, security personnel, and porters; maintain grooming and SOP standards.
• Manage night audit processes, verify billing, handle cash floats, and ensure accurate PMS entries.
• Ensure compliance with local regulations, tourism laws, and health & safety standards during night hours.

Skills

Operational Leadership

Guest Relations

Safety & Security

Team Supervision

Financial Management

Compliance

English Fluency

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Opera PMS

Job description

Tanqeeb seeks an experienced Night Manager to lead operations for a premier luxury residence in Downtown Dubai. You will oversee front office, security, and engineering during night hours, ensuring safety, guest satisfaction, and brand standards.

You will supervise night staff, manage night audits, handle guest inquiries, and coordinate with authorities for emergencies, while ensuring reporting and compliance with UAE hospitality regulations.