Luxury Hotel Operations Leader: Drive Guest Experience

Confidential; Dubai; On-site; AED 600,000 - 900,000; Full time

Benefits offered by this job

Competitive pay

Award-winning team

Career growth opportunities

Dubai Downtown location

Job summary

Confidential in Downtown Dubai seeks an experienced Operations Manager to lead all hotel operations and deliver world-class guest experiences. You will drive brand standards, manage budgets, and ensure policy compliance while overseeing a high-performing team in a luxury setting.

Responsibilities include strategic planning, KPI oversight, and collaboration with Sales & Marketing to maximize revenue and occupancy. English fluency is essential for success in this role.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, or related field.
• 10+ years in hospitality operations.
• 3+ years in a senior hotel leadership role.
• Experience in luxury hotel brand operations.
• Strong financial acumen and budget management.
• English proficiency (written and spoken).

Responsibilities

• Lead hotel departments to ensure guest satisfaction and operational efficiency.
• Manage annual budget and monitor variances.
• Drive KPI performance and continuous improvement.
• Ensure brand standards and SOP compliance.
• Collaborate with Sales & Marketing to optimize revenue.
• Lead recruitment and develop high-performing teams.
• Promote accountability with clear performance metrics.

Skills

Leadership

Budget management

Strategic planning

Guest experience

Operations management

Team development

English proficiency

Education

Bachelor's degree in Hospitality, Business Administration, or related field

Job description

Confidential in Downtown Dubai seeks an experienced Operations Manager to lead all hotel operations and deliver world-class guest experiences. You will drive brand standards, manage budgets, and ensure policy compliance while overseeing a high-performing team in a luxury setting.

Responsibilities include strategic planning, KPI oversight, and collaboration with Sales & Marketing to maximize revenue and occupancy. English fluency is essential for success in this role.