Assistant Manager – Front Office (Night)

applydubaijob.com; Dubai; On-site; AED 73,000 - 100,000; Full time

Job summary

Andaz Dubai The Palm in Dubai is seeking an experienced Assistant Manager – Front Office (Night) to supervise overnight front desk operations, ensure seamless guest experiences, and maintain the high service standards the brand is known for.

You will lead the night team, handle guest concerns with professionalism, coordinate with security, housekeeping and food & beverage, and ensure accurate handovers to the day shift while upholding safety and emergency procedures.

Qualifications

• 2–3 years of Front Office experience in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to lead night operations with confidence.
• Strong knowledge of Front Office operations, guest relations, customer service, and hotel operating procedures including emergency response.

Responsibilities

• Supervise Front Office operations throughout the night shift.
• Deliver an exceptional and seamless guest experience.
• Resolve guest concerns and complaints in a professional and timely manner.
• Respond to emergency situations and coordinate with relevant departments.
• Support the Front Office team while ensuring operational standards are maintained.
• Ensure an efficient and accurate handover to the day shift team.

Skills

Front Office

Guest relations

Customer service

Emergency response

Leadership

Education

Bachelor’s degree in Hospitality Management

Job description

Job Title: Assistant Manager – Front Office (Night)

Company: Andaz Dubai The Palm

Industry: Hospitality & Hotels

Employment Type: Full Time

Location: Dubai, United Arab Emirates

Experience: 2–3 years in a similar Front Office role

Qualification: Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, or a related field

Salary: AED 6,500–9,000 per month (estimated)

Role Overview

Andaz Dubai The Palm is hiring an experienced and guest-focused Assistant Manager – Front Office (Night). The role involves supervising Front Office operations during overnight shifts, ensuring seamless guest experiences, resolving guest concerns professionally, and maintaining high service standards.

Key Responsibilities

• Supervise Front Office operations throughout the night shift
• Deliver an exceptional and seamless guest experience
• Resolve guest concerns and complaints in a professional and timely manner
• Respond to emergency situations and coordinate with relevant departments
• Support the Front Office team while ensuring operational standards are maintained
• Ensure an efficient and accurate handover to the day shift team

Requirements

• 2–3 years of Front Office experience in a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to lead night operations with confidence
• Strong knowledge of Front Office operations, guest relations, customer service, and hotel operational procedures including emergency response