Duty Manager

Anantara; Ras Al Khaimah; On-site; AED 95,000 - 120,000; Full time

Job summary

Anantara in Ras al Khaimah is looking for a Duty Manager to serve as the main point of contact for guests 24/7. The role involves overseeing night arrivals, ensuring requests are fulfilled smoothly, and completing night audits.

The successful candidate will also manage guest satisfaction and lead a team of hotel staff, ensuring they are well-informed about hotel services. This position is critical to enhancing the guest experience at Anantara Mina Al Arab Resort.

Responsibilities

• Main point of guest contact 24 hours.
• Monitor all night arrivals and requests.
• Ensure guest satisfaction and timely follow-ups.
• Complete night audit per resort standards.
• Submit housekeeping and cleaning requests.
• Keep Team Members informed about hotel products.

Job description

## Duty ManagerApplylocations: Ras al Khaimah, United Arab Emiratestime type: Full timeposted on: Posted 16 Days Agojob requisition id: JR101389**Job Location:**Anantara Mina Al Arab Ras Al Khaimah Resort**Overview**Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.* To be the main point of guest contact 24 hours.* Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures.* Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.* Complete the night audit in line with the standards and procedures of the resort for night manager.* Submit housekeeping and cleaning requests as required.* Ensure all Team Members are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club.