Multilingual Guest Experience Concierge

Mercure Hotels; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Mercure Abu Dhabi Downtown is seeking a Guest Service Agent to warmly welcome guests, manage check-ins/outs, and provide accurate billing and information about local attractions. You will collaborate with hotel departments to ensure a flawless guest journey and contribute to high service standards.

The role requires fluency in English and Arabic, prior hospitality or customer service experience, and proficiency with Opera or similar POS systems.

Qualifications

• Fluency in English and Arabic is required.
• Experience in hospitality or customer service preferred.
• Proficient with hotel management software (Opera or similar POS).
• Flexible to work evenings, weekends, and holidays.
• Knowledge of Brisbane City and surrounding areas for local recommendations.

Responsibilities

• Welcome and check-in guests, ensuring a smooth and personalized arrival experience.
• Handle guest inquiries and requests promptly and efficiently.
• Process check-outs and manage billing accurately.
• Provide information about hotel amenities, local attractions, and services.
• Interact with different departments to ensure a seamless guest experience.
• Assist with concierge duties, providing personalized recommendations.
• Maintain a clean and organized front desk area.
• Ensure compliance with hotel policies and safety procedures.
• Participate in training sessions and team meetings to enhance service quality.

Skills

Excellent communication

English & Arabic fluency

Customer service oriented

Multitasking

Team player

Problem solving

Education

High school diploma or equivalent

Hospitality-related degree (bonus)

Tools

Opera POS

Job description

Mercure Abu Dhabi Downtown is seeking a Guest Service Agent to warmly welcome guests, manage check-ins/outs, and provide accurate billing and information about local attractions. You will collaborate with hotel departments to ensure a flawless guest journey and contribute to high service standards.

The role requires fluency in English and Arabic, prior hospitality or customer service experience, and proficiency with Opera or similar POS systems.