Arabic-Speaking Front Desk Agent | Luxury Hotel

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Fairmont Bab Al Bahr, Abu Dhabi, seeks a Front Desk Agent to deliver exceptional guest service in a luxury environment. You will manage check-in/check-out, assist guests, and provide information on services and local attractions with professionalism and hospitality expertise.

Fluent English and Arabic are required, with experience in luxury hotels and Opera PMS. The role involves liaising with departments to ensure guest satisfaction and seamless operations, in a dynamic, guest-centric setting.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Previous luxury hotel Front Office or Guest Services experience preferred.
• Knowledge of Opera PMS or similar hotel management systems.
• Proficiency in Microsoft Office applications.
• Fluent in English and Arabic; additional languages are an advantage.

Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Perform efficient and accurate check-in and check-out procedures.
• Escort VIP guests through personalized arrival and departure experiences when required.
• Provide information about hotel facilities, services, local attractions, transportation, and dining options.
• Maintain a strong knowledge of hotel products, promotions, and services.
• Verify guest reservations and registration details.
• Process room assignments according to guest preferences and hotel standards.
• Handle room upgrades, special requests, and changes efficiently.
• Liaise effectively with Housekeeping, Concierge, Engineering, Security, and other departments to ensure guest satisfaction.
• Resolve guest concerns promptly and professionally to achieve guest satisfaction.

Skills

Bilingual English & Arabic

Guest service

Communication

Education

Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field

Tools

Opera PMS

MS Office

Job description

Fairmont Bab Al Bahr, Abu Dhabi, seeks a Front Desk Agent to deliver exceptional guest service in a luxury environment. You will manage check-in/check-out, assist guests, and provide information on services and local attractions with professionalism and hospitality expertise.

Fluent English and Arabic are required, with experience in luxury hotels and Opera PMS. The role involves liaising with departments to ensure guest satisfaction and seamless operations, in a dynamic, guest-centric setting.