Multi-Site Automotive Service Center Manager

AlFuttaim; Dubai; On-site; AED 260,000 - 380,000; Full time

Job summary

Al-Futtaim Auto Centers in Dubai is seeking a Service Manager to lead the automotive service network across UAE. You will drive revenue, margins and workshop productivity while ensuring top-tier customer experience and compliant operations.

You will coach multi-site teams, develop local markets, and oversee new site ramp-ups, with a strong emphasis on leadership, process discipline, and digital adoption to sustain growth.

Qualifications

• Bachelor’s degree in Mechanical/Automotive Engineering.
• 10 years in automotive aftersales operations.
• At least 4 years in leadership or regional management.
• Mechanical/engineering background essential.
• Experience in workshop operations and multi-location management.

Responsibilities

• Deliver revenue, gross margin, and profitability targets across the service center network.
• Monitor commercial and operational performance to identify improvement opportunities.
• Strengthen productivity and support achievement of financial objectives.
• Identify opportunities to improve capacity utilization and overall business performance.
• Lead, coach, and develop service center teams across locations.
• Drive customer experience improvements and service quality.

Skills

Leadership

Automotive aftersales

Multi-site management

Workshop productivity

WIP management

Customer handling

Financial target achievement

Operational planning

Digital adoption

Education

Bachelor's degree in Mechanical/Automotive Engineering

Job description

Al-Futtaim Auto Centers in Dubai is seeking a Service Manager to lead the automotive service network across UAE. You will drive revenue, margins and workshop productivity while ensuring top-tier customer experience and compliant operations.

You will coach multi-site teams, develop local markets, and oversee new site ramp-ups, with a strong emphasis on leadership, process discipline, and digital adoption to sustain growth.