Service Manager - Automotive Service Centers

AlFuttaim; Dubai; On-site; AED 260,000 - 380,000; Full time

Job summary

Al-Futtaim Auto Centers in Dubai is seeking a Service Manager to lead the automotive service network across UAE. You will drive revenue, margins and workshop productivity while ensuring top-tier customer experience and compliant operations.

You will coach multi-site teams, develop local markets, and oversee new site ramp-ups, with a strong emphasis on leadership, process discipline, and digital adoption to sustain growth.

Qualifications

• Bachelor’s degree in Mechanical/Automotive Engineering.
• 10 years in automotive aftersales operations.
• At least 4 years in leadership or regional management.
• Mechanical/engineering background essential.
• Experience in workshop operations and multi-location management.

Responsibilities

• Deliver revenue, gross margin, and profitability targets across the service center network.
• Monitor commercial and operational performance to identify improvement opportunities.
• Strengthen productivity and support achievement of financial objectives.
• Identify opportunities to improve capacity utilization and overall business performance.
• Lead, coach, and develop service center teams across locations.
• Drive customer experience improvements and service quality.

Skills

Leadership

Automotive aftersales

Multi-site management

Workshop productivity

WIP management

Customer handling

Financial target achievement

Operational planning

Digital adoption

Education

Bachelor's degree in Mechanical/Automotive Engineering

Job description

Job Snapshot

Service Manager - Automotive Service Centers Job Snapshot - Role: Service Manager - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Management - Experience: 10 years, including at least 4 years in a leadership or regional role - Job Type: Full Time - Work Arrangement: On-site

Job Details

Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Management - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

What You Will Do

Commercial and Financial Performance:

• Deliver revenue, gross margin, and profitability targets across the service center network in accordance with approved budgets and forecasts.
• Monitor commercial and operational performance to identify areas requiring improvement.
• Work with service center teams to strengthen productivity and support achievement of financial objectives.
• Identify opportunities to improve capacity utilization and overall business performance.
• Maintain accountability for delivering agreed commercial results across multiple service locations.

Operational Excellence and Workshop Productivity:

• Review and audit automotive service processes to ensure consistent operational standards.
• Identify workflow inefficiencies and implement corrective actions to improve workshop productivity.
• Optimize the utilization of workshop capacity and available resources.
• Monitor work-in-progress (WIP) management and take action to reduce aging cases.
• Improve WIP control to support operational efficiency and cash flow.
• Ensure service centers consistently follow established operating procedures and quality requirements.
• Promote operational discipline and effective execution across the service center network.

Customer Experience and Service Quality:

• Maintain consistent customer service standards across all service locations.
• Work with service center teams to identify and address issues affecting customer satisfaction.
• Support improvements to customer handling and aftersales service delivery.
• Ensure that service processes meet established quality expectations.
• Drive initiatives that improve customer experience while supporting operational and commercial performance.

Multi-Site Leadership and Team Development:

• Lead, coach, and develop service center teams to achieve operational and business objectives.
• Strengthen employee capabilities through structured training and development initiatives.
• Support performance management and encourage accountability for agreed results.
• Conduct regular site visits to review performance and provide practical guidance to local leadership teams.
• Monitor compliance with operational procedures, company standards, and organizational values.
• Build a consistent approach to leadership, teamwork, and service delivery across locations.
• Encourage a performance-focused environment that supports continuous improvement.

Business Development and Market Growth:

• Identify local retail business development opportunities across the service center network.
• Execute initiatives that support customer acquisition and retention.
• Contribute to increasing market share through effective local business development activities.
• Work with operational teams to identify opportunities for additional business growth.
• Support the commercial development of existing service centers while maintaining customer service standards.

Continuous Improvement and Digital Adoption:

• Lead initiatives to improve operational processes and service center performance.
• Encourage the adoption of digital tools and improved working methods.
• Identify opportunities to simplify workflows and improve efficiency.
• Support process enhancements that contribute to better customer experiences.
• Promote practical improvements across the service center network.
• Monitor the implementation of agreed corrective actions and improvement initiatives.

Health, Safety, Security and Environmental Compliance:

• Ensure service centers comply with applicable Health, Safety, Security and Environment (HSSE) requirements.
• Maintain adherence to company policies and established quality standards.
• Monitor compliance during site visits and operational reviews.
• Address identified deviations from safety, quality, or operating requirements.
• Reinforce accountability for safe and compliant workshop operations across all locations.

Network Expansion and New Site Operations:

• Support the expansion of the Al-Futtaim Auto Centers business.
• Contribute to the operational setup of new service center locations.
• Support the initial ramp‑up of new sites and the development of effective operating practices.
• Work with relevant teams to address operational challenges during new site launches.
• Assist in stabilizing new service center operations and aligning them with established business standards.

Required Skills and Competencies

• Strong leadership capabilities with the ability to inspire, coach, and develop high‑performing teams.
• Extensive knowledge of automotive aftersales operations and workshop management.
• Strong understanding of work-in-progress management, workshop productivity, and customer handling.
• Ability to drive accountability and consistent execution across multiple locations.
• Commercial awareness and understanding of revenue, gross margin, and profitability objectives.
• Ability to identify operational inefficiencies and implement effective corrective actions.
• Strong operational planning, problem-solving, and decision-making skills.
• Experience supporting customer satisfaction and service quality improvements.
• Ability to manage competing priorities across a network of service centers.
• Entrepreneurial and start‑up mindset with a willingness to take responsibility beyond conventional job boundaries.
• Ability to support business development, digital adoption, and operational expansion initiatives.

What Qualifies You for the Role

• Bachelor ’s degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline.
• 10 years of experience in automotive aftersales operations.
• At least 4 years of experience in a leadership or regional management role.
• Mechanical and engineering background is essential.
• Additional qualifications in business or management are advantageous.
• Demonstrated understanding of workshop operations, service center performance, and multi‑location operational management.
• Strong leadership and team development capabilities.

Role Scope and Expectations

The Service Manager plays an important role in strengthening the performance and growth of the Al-Futtaim Auto Centers network across the UAE. The position requires a balance of commercial management, technical aftersales knowledge, and practical operational leadership. Regular engagement with service center teams is essential to maintaining consistent standards and addressing performance challenges. Success in this role will be reflected in the achievement of financial targets, improved workshop efficiency, effective WIP management, customer satisfaction, team capability development, and successful support for network expansion.

About Al-Futtaim Automotive

Al-Futtaim Automotive is one of the region ’s leading mobility businesses, operating across eight countries in the Middle East, Asia, and North Africa. With a portfolio of more than 25 internationally recognized brands, the business provides mobility solutions covering passenger vehicles, commercial vehicles, and industrial equipment. Its operations are supported by integrated logistics, leasing, aftersales, and financial services, providing customers with support across different stages of vehicle ownership and mobility. Al-Futtaim Automotive employs more than 9,000 colleagues and focuses on innovation, digital transformation, and improving customer experiences. As part of Al-Futtaim Group, the business contributes to the development of mobility services and solutions for individuals, businesses, and communities across its markets.