Service Manager - Automotive Aftersales

AlFuttaim; Dubai; On-site; AED 420,000 - 540,000; Full time

Job summary

Al-Futtaim Automotive seeks a Service Manager - Automotive Aftersales in Dubai to lead the multi-site service network, improving productivity, profitability, and customer experience while driving digital adoption and continuous improvement.

The role combines aftersales management with commercial responsibility across locations, focusing on revenue, margin, workshop productivity, and capacity utilization with a strong emphasis on leadership and local growth opportunities.

Qualifications

• 10 years of automotive aftersales experience.
• At least 4 years in a leadership or regional role.
• Mechanical/engineering background essential.
• Experience overseeing operational performance across automotive service environments.

Responsibilities

• Deliver revenue, gross margin, and profitability targets across the service center network.
• Manage performance against budgets and forecasts.
• Monitor commercial results and take actions to improve financial performance.
• Develop local retail opportunities to support customer acquisition and market share growth.
• Audit service processes and identify operational inefficiencies across locations.
• Oversee WIP management and reduce aging cases.
• Promote continuous improvement of workshop and customer-facing activities.
• Support digital adoption and process enhancements that improve service delivery.

Skills

Leadership

Automotive aftersales

Workshop processes

WIP management

Customer handling

Revenue targets

Problem solving

Education

Bachelor's Degree in Mechanical Engineering or Automotive Engineering

Tools

Job description

Job Snapshot

Role: Service Manager - Automotive Aftersales

Location: Dubai, United Arab Emirates

Industry: Automotive

Function: Management

Experience: 10 years of automotive aftersales experience

Job Type: Full Time

Position Overview

Al-Futtaim Automotive is seeking a Service Manager - Automotive Aftersales in Dubai, United Arab Emirates to lead the operational, commercial, and financial performance of the Al-Futtaim Auto Centers network across the UAE.

The role is responsible for improving service center productivity, profitability, operational standards, customer experience, and team capability while identifying opportunities for business growth.

The Service Manager will also support network expansion, digital adoption, and continuous improvement across multiple locations.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Automotive

Function: Management

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

Overview of the Role

The Service Manager will provide multi-site leadership for Al-Futtaim Auto Centers, ensuring service operations consistently achieve financial, operational, quality, and customer objectives.

The position combines aftersales management with commercial responsibility.

Key priorities include revenue and gross margin performance, workshop productivity, WIP control, capacity utilization, customer retention, compliance, people development, and identification of local retail growth opportunities.

What You Will Do

Commercial and Financial Performance

• Deliver revenue, gross margin, and profitability targets across the service center network.
• Manage performance against approved budgets and forecasts.
• Monitor commercial results and identify actions required to improve financial performance.
• Develop local retail opportunities that support customer acquisition, retention, and market share growth.

Operational Excellence

• Audit service processes and identify operational inefficiencies across locations.
• Implement corrective actions to improve workshop productivity and capacity utilization.
• Oversee work-in-progress management and reduce aging cases.
• Improve operational efficiency while supporting stronger cash flow.
• Maintain consistent execution of service processes and operating standards across the network.
• Conduct regular site visits to assess performance and reinforce operational discipline.

Quality and Customer Experience

• Maintain consistent quality requirements and customer service standards across all service centers.
• Identify process improvements that strengthen the overall customer experience.
• Promote continuous improvement across workshop and customer-facing activities.
• Support digital adoption and process enhancements that improve service delivery.
• Ensure teams maintain required company standards and values.

People Leadership and Development

• Lead, coach, and develop service center teams across multiple locations.
• Establish clear performance expectations and reinforce accountability.
• Support structured training and capability-building initiatives.
• Use performance management to strengthen individual and team effectiveness.
• Work closely with local leadership teams to address operational challenges and maintain consistent execution.

Compliance and Safety

• Ensure compliance with HSSE requirements across all locations.
• Maintain adherence to applicable quality standards and company policies.
• Monitor operational practices and address identified compliance gaps.
• Reinforce safe and disciplined working practices throughout the service center network.

Business Expansion

• Support new service center setup and network expansion initiatives.
• Contribute to operational planning for new locations.
• Support site ramp-up and stabilization following launch.
• Help establish the processes, resources, and operating discipline required for sustainable service center performance.

Required Skills

• Strong leadership capability with experience coaching and developing teams.
• Deep understanding of automotive aftersales operations.
• Strong knowledge of workshop processes and WIP management.
• Understanding of customer handling within automotive service operations.
• Ability to manage accountability and consistent execution across multiple locations.
• Commercial awareness and ability to work toward revenue, margin, and profitability targets.
• Strong operational problem-solving and continuous improvement capability.
• Ability to identify and develop retail business opportunities.
• Entrepreneurial approach and willingness to work beyond conventional functional boundaries.

What Qualifies You for the Role

• Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline.
• 10 years of experience in automotive aftersales operations.
• At least 4 years of experience in a leadership or regional role.
• Mechanical and engineering background is essential.
• Additional business or management qualifications are advantageous.
• Experience overseeing operational performance across automotive service environments.

About Al-Futtaim Automotive

Al-Futtaim Automotive operates across eight countries in the Middle East, Asia, and North Africa.

Its capabilities span passenger vehicles, commercial vehicles, and industrial equipment, supported by integrated logistics, leasing, aftersales, and financial services.

The business represents more than 25 brands and has a workforce of more than 9,000 colleagues.

Its operations focus on customer experience, innovation, digital transformation, and mobility solutions serving individuals, businesses, and communities across its markets.