Reception Manager - Automotive Service

AlFuttaim; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Al-Futtaim Motors in Dubai, United Arab Emirates, seeks a Reception Manager for Automotive Service to lead customer-facing reception operations. The role supervises Reception Hosts and Service Advisors, coordinating with workshop and production teams to ensure timely vehicle delivery and a professional customer experience.

Ideal candidates bring at least 5 years in customer care, strong people leadership, and a track record in automotive reception operations.

Qualifications

• Diploma or degree in Mechanical Engineering.
• At least 5 years of customer care experience.
• Previous experience as a Reception Manager or Service Advisor preferred.

Responsibilities

• Lead and supervise Reception Hosts and Service Advisors to deliver professional customer service.
• Ensure accurate customer and vehicle information is conveyed to the workshop to support quality repairs.
• Monitor progress and ensure delivery within promised times.
• Conduct daily operational meetings covering workload, expectations, and performance.
• Track team performance including labour hours, sales, profitability, and customer service metrics.
• Coordinate shift handovers and manage staffing contingencies.

Skills

Leadership

Customer service

Communication

Analytical thinking

Planning

Education

Mechanical Engineering

Tools

MS Office

Excel

Job description

Job Snapshot

Role: Reception Manager - Automotive Service

Location: Dubai, United Arab Emirates

Industry: Automotive

Function: Customer Support-Client Care

Experience: At least 5 years of customer care experience

Job Type: Full Time

Position Overview: Al-Futtaim is looking for a Reception Manager - Automotive Service in Dubai, United Arab Emirates to lead customer-facing reception operations within Al-Futtaim Motors. The role supervises Reception Hosts and Service Advisors while coordinating closely with workshop and production teams to support timely vehicle delivery, accurate communication, operational performance, and a professional customer experience. The position requires automotive service experience, strong people leadership, and the ability to manage daily workloads while maintaining customer service and quality standards.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Customer Support-Client Care
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Overview of the Role

The Reception Manager will lead the automotive reception team and oversee the customer journey through the service operation. A central responsibility is ensuring accurate customer and vehicle information reaches the workshop so repairs can support the Fixed Right First Time objective. The role also monitors vehicle progress against promised completion times, coordinates communication between frontline and production teams, and manages individual and team performance across customer service, labour hours, sales, and profitability.

What You Will Do

• Lead and support Reception Hosts and Service Advisors in delivering professional and efficient customer service.
• Ensure accurate customer concerns and vehicle information are communicated to the workshop to support the Fixed Right First Time objective.
• Monitor vehicle repair progress and support delivery within the agreed customer promise time.
• Conduct daily operational and feedback meetings covering workload, expectations, customer requirements, and performance.
• Track team and individual results, including labour hours, sales, profitability, and customer service performance.
• Coordinate effective shift handovers and maintain contingency arrangements for employee absence, leave, and training.
• Maintain a clean, safe, and professional environment for customers and employees.
• Coordinate between frontline and production teams to minimize delays, communication issues, and cost disputes.
• Coach and develop team members through training plans, defined objectives, and regular performance management.
• Ensure departmental procedures and applicable 5S, Kaizen, and Kodawari principles are followed.

Required Skills

• Strong leadership and people-management capability.
• Excellent verbal communication and customer service skills.
• Strong analytical, planning, and problem-solving ability.
• Ability to prioritize workloads and manage daily operational performance.
• Organized, customer-focused, and results-oriented approach.
• Strong teamwork and stakeholder management skills.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Visio, and MS Project.

About the Team

The Reception Manager will work within the Al-Futtaim Motors service operation alongside Reception Hosts, Service Advisors, and production teams. The operation focuses on customer satisfaction, efficient service processes, timely vehicle completion, and professional communication throughout the customer journey.

What Equips You for the Role

• Diploma or degree in Mechanical Engineering.
• At least 5 years of customer care experience.
• Previous experience as a Reception Manager or Service Advisor.
• Experience supervising customer-facing teams in a service-focused environment.
• Good understanding of automotive reception operations and customer service performance measures.
• Focused, analytical, task-oriented, and collaborative approach to work.

About Al-Futtaim Automotive

Al-Futtaim Automotive operates across eight countries in the Middle East, Asia, and North Africa. Its capabilities cover passenger vehicles, commercial vehicles, and industrial equipment, supported by integrated logistics, leasing, aftersales, and financial services. The business represents more than 25 brands and has a team of more than 9,000 colleagues. Its operations focus on customer experience, innovation, digital transformation, and delivering mobility solutions across its markets.