Multi-Branch Spa Operations Lead

Mandala Spa And Massage Centre LLC; Dubai; On-site; AED 112,000 - 179,000; Full time

Job summary

Mandala Spa And Massage Centre LLC in Dubai is seeking an Operations Executive to support daily operations across several spa branches, coordinating with branch teams, therapists, Sales, Marketing, Finance, HR, and Maintenance.

You will monitor performance, manage rosters, verify bookings and records, and share regular reports while ensuring promotions are implemented and issues are resolved promptly.

Qualifications

• Experience coordinating multi-branch operations.
• Strong MS Office and Excel proficiency.
• Experience in spa/hospitality preferred.

Responsibilities

• Coordinate daily operations across multiple spa branches.
• Monitor branch performance, bookings, walk-ins, service delivery and standards.
• Coordinate therapist availability, staff requirements and roster planning.
• Check therapist job cards, bookings, attendance and service records for accuracy.
• Prepare and share daily, weekly and monthly operational reports.
• Track operational issues, customer complaints, refunds and follow up until resolution.
• Coordinate with Marketing on promotions and ensure proper implementation at branches.
• Coordinate with Finance on sales-related information, commissions and deductions.
• Track branch maintenance and facility issues and follow up until closure.
• Coordinate with HR on attendance and employee-related information.
• Maintain effective communication between branches and support departments.
• Escalate unresolved issues to management and ensure timely follow-up.

Skills

Coordination

Communication

Organizational skills

MS Office

Excel

Attention to detail

Problem solving

Spa operations

Tools

MS Office Suite

Excel

Job description

Mandala Spa And Massage Centre LLC in Dubai is seeking an Operations Executive to support daily operations across several spa branches, coordinating with branch teams, therapists, Sales, Marketing, Finance, HR, and Maintenance.

You will monitor performance, manage rosters, verify bookings and records, and share regular reports while ensuring promotions are implemented and issues are resolved promptly.