Operations Executive

Mandala Spa And Massage Centre LLC; Dubai; On-site; AED 112,000 - 179,000; Full time

Job summary

Mandala Spa And Massage Centre LLC in Dubai is seeking an Operations Executive to support daily operations across several spa branches, coordinating with branch teams, therapists, Sales, Marketing, Finance, HR, and Maintenance.

You will monitor performance, manage rosters, verify bookings and records, and share regular reports while ensuring promotions are implemented and issues are resolved promptly.

Qualifications

• Experience coordinating multi-branch operations.
• Strong MS Office and Excel proficiency.
• Experience in spa/hospitality preferred.

Responsibilities

• Coordinate daily operations across multiple spa branches.
• Monitor branch performance, bookings, walk-ins, service delivery and standards.
• Coordinate therapist availability, staff requirements and roster planning.
• Check therapist job cards, bookings, attendance and service records for accuracy.
• Prepare and share daily, weekly and monthly operational reports.
• Track operational issues, customer complaints, refunds and follow up until resolution.
• Coordinate with Marketing on promotions and ensure proper implementation at branches.
• Coordinate with Finance on sales-related information, commissions and deductions.
• Track branch maintenance and facility issues and follow up until closure.
• Coordinate with HR on attendance and employee-related information.
• Maintain effective communication between branches and support departments.
• Escalate unresolved issues to management and ensure timely follow-up.

Skills

Coordination

Communication

Organizational skills

MS Office

Excel

Attention to detail

Problem solving

Spa operations

Tools

MS Office Suite

Excel

Job description

Operations Executive – Spa Industry

Role Purpose

The Operations Executive will support the smooth day-to-day operations of multiple spa branches and coordinate with branch teams, therapists, Sales, Marketing, Finance, HR, Maintenance, and Management.

• Coordinate daily operations and requirements across multiple spa branches.
• Monitor branch performance, bookings, walk-ins, service delivery, and operational standards.
• Coordinate therapist availability, staff requirements, and roster planning.
• Check therapist job cards, bookings, attendance, and service records for accuracy.
• Prepare and share daily, weekly, and monthly operational reports.
• Track operational issues, customer complaints, refunds, and follow up until resolution.
• Coordinate with Marketing on promotions and ensure proper implementation at branches.
• Coordinate with Finance on sales-related information, commissions, and deductions.
• Track branch maintenance and facility issues and follow up until closure.
• Coordinate with HR on attendance and employee-related information.
• Maintain effective communication between branches and support departments.
• Escalate unresolved issues to management and ensure timely follow-up.

Key Performance Areas

• Smooth and efficient branch operations.
• Accurate and timely reporting.
• Effective staff and therapist coordination.
• Timely resolution of operational and customer issues.
• Proper implementation of promotions and operational instructions.
• Timely closure of maintenance and other pending issues.

Desired Candidate Profile

Required Skills

• Strong coordination, communication, and organizational skills.
• Good knowledge of MS Office and Excel.
• Strong follow-up and problem-solving abilities.
• Ability to manage multiple branches and priorities.
• Attention to detail and ability to work under pressure.
• Previous experience in spa, salon, hospitality, or wellness operations is preferred.