Spa Treatment Supervisor

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 55,000 - 75,000; Full time

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Spa Treatment Supervisor to lead the Spa team and ensure exceptional guest experiences. You will supervise daily operations in the treatment area, uphold high service standards, and report to the Spa Operations Manager.

The role requires 2-3 years in a luxury spa with supervisory experience, strong spa knowledge, and excellent communication. Located at Emirates Palace, the position offers opportunities for development and premium guest

Qualifications

• Minimum 2-3 years of experience in a luxury spa or wellness environment, with previous supervisory or team-lead experience preferred.
• Strong knowledge of spa treatments, massage techniques, body treatments, and wellness services.
• Proven ability to lead, coach, and motivate a team of Spa Therapists.
• Excellent guest service and communication skills.

Responsibilities

• Ensure a high standard of service is maintained throughout the Spa by therapists.
• Coordinate with Learning & Development for training requirements and attend meetings when required.
• Oversee stock control and orders for spa products, amenities and tools.
• Maintain cleanliness and hygiene of treatment rooms in accordance with standards.
• Motivate therapists and report on ambience and morale to Spa Operations Manager.
• Support in achieving sales targets and upselling guidance.

Skills

Spa leadership

Guest service

Team coaching

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Spa Treatment Supervisor to join our Spa team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Spa & Wellness department, The Spa Treatment Supervisor is responsible for supervising the daily operations of the spa treatment area, ensuring exceptional guest experiences and maintaining high service standards. The Spa Treatment Supervisor reports to the Spa Operations Manager.

As a Spa Treatment Supervisor, you will beresponsiblefor the following duties:

• To ensure that a high standard of service is maintained throughout the Spa by therapists.
• Will be responsible for departmental training plan, training and assessment, which will be properly recorded in the relevant areas for all therapists. To coordinate with Learning & Development Department for any training requirements and attend meetings when required.
• Responsible for LQEs and FORBES refresher training of the therapists, ensuring best practices are consistently performed by the team.
• Will be responsible of stock control, stock takes and orders of professional products, amenities and tools required to perform spa treatments.
• Responsible for spa linens stock control and conditions of linen.
• To ensure cleanliness and hygiene of all treatment rooms, in accordance with FHLSS and Hygiene legislation.
• Will be expected to assist and perform various demonstrations and events.
• Responsible for motivation of therapists and report to the Spa Operations Manager on the ambience / morale of the team at any given time.
• To set an example to all therapists.
• Responsible for achieving sales targets.
• To provide guidance and training to motivate a team member who is struggling with upselling.
• To perform all treatments to the highest standards.
• Conduct all duties and responsibilities as required by the position or assigned by the Spa Operations Manager.
• Conduct SOP and P& P trainings with therapists to ensure consistency within the spa treatments team
• To assist Spa Operations Manager in creating marketing plan, spa promotions and spa events.
• Frequent checks of spa treatment equipment and follow up on maintenance issues
• The control aspect of operational supplies in the Spa

As a Spa Treatment Supervisor, weexpectfrom you:

• Minimum 2-3 years of experience in a luxury spa or wellness environment, with previous supervisory or team-lead experience preferred, resort experience is a plus.
• Strong knowledge of spa treatments, massage techniques, body treatments, and wellness services.
• Proven ability to lead, coach, and motivate a team of Spa Therapists.
• Excellent guest service and communication skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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