Spa Operations Director — Wellness & Guest Experience

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa seeks an experienced spa leader to manage and supervise all spa areas, programs, hours, facilities and staff. You will coordinate service delivery across salon, skin care, fitness and wellness, and drive guest satisfaction while maximizing department financial performance.

As a department head, you will direct management and hourly teams, develop operational plans, and implement strategies to elevate service, optimize revenue, and

Qualifications

• 2-year degree or 4-year degree in a related hospitality field with spa experience.

Responsibilities

• Manage spa operations and budgets including vendor contracts.
• Oversee spa sales, marketing, promotions, and group services.
• Monitor payroll and expenses to achieve budgeted goals.
• Lead guest satisfaction initiatives and empower staff to deliver service excellence.

Skills

Spa management

Staff supervision

Budget management

Guest relations

Education

2-year degree in Business Administration, Hotel and Restaurant Management, or related major

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major

Job description

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa seeks an experienced spa leader to manage and supervise all spa areas, programs, hours, facilities and staff. You will coordinate service delivery across salon, skin care, fitness and wellness, and drive guest satisfaction while maximizing department financial performance.

As a department head, you will direct management and hourly teams, develop operational plans, and implement strategies to elevate service, optimize revenue, and