Mobile IT Field Engineer: School Tech Support

Exceeders; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Exceeders in the UAE seeks an on-site IT Support Engineer to provide scheduled and on-demand support across up to four X-Small sites. This mobile role carries the highest travel requirement within the field organization and covers 122 sites with 31 engineers.

Primary duties include incident resolution during visits, remote-hands work, server-room checks, AD tasks, network troubleshooting, asset and CMDB maintenance, and accurate ITSM logging.

Qualifications

• Diploma or bachelor's degree in IT or related field.
• CompTIA A+ or Microsoft fundamentals preferred; ITIL Foundation is an advantage.
• Experience with school/education IT environments is a plus.

Responsibilities

• Follow a published visit calendar for the assigned site cluster and respond to incidents outside visits.
• Resolve incidents and service requests during site visits and triage non-urgent work for next visits.
• Perform remote-hands tasks on local servers and network equipment under central L2/L3 guidance.
• Conduct server room checks including UPS status, backups, and rack conditions.
• Install, image, configure, and decommission end-user devices, printers, and classroom tech.
• Active Directory tasks: password resets, account unlocks, group membership, delegated permissions.
• Provide first-line network support: patch panels, switch ports, Wi-Fi and LAN troubleshooting.
• Maintain mobile spares kit and reconcile stock with Stores.
• Keep CMDB/site records up to date and log all work in ITSM tool.
• Escalate to Zone Lead if demand exceeds visit schedule.

Skills

Windows 10/11 deployment

Windows Server admin

Active Directory management

Microsoft 365 support

Networking basics

ITSM tooling

End-user device support

Classroom technology support

Printer and scanner support

Route planning

Education

Diploma or Bachelor's in IT

CompTIA A+ or MS fundamentals

ITIL Foundation is an advantage

Tools

ITSM tools

Job description

Exceeders in the UAE seeks an on-site IT Support Engineer to provide scheduled and on-demand support across up to four X-Small sites. This mobile role carries the highest travel requirement within the field organization and covers 122 sites with 31 engineers.

Primary duties include incident resolution during visits, remote-hands work, server-room checks, AD tasks, network troubleshooting, asset and CMDB maintenance, and accurate ITSM logging.