Middle East Business Support Advisor

RINA Piraeus Team; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

RINA in Abu Dhabi is seeking a Middle East Business Support Advisor to manage administrative tasks from creating customer records to issuing invoices, ensuring smooth interactions and efficient operations.

You will handle data management, offer documents, contract and order processing, invoicing, payments, timesheets, customer communication and issue resolution within the Middle East and India Engineering Commercial Management division.

Responsibilities

• Create and maintain accurate customer records in the database.
• Update customers on order status and expected delivery dates.
• Provide customer with complete and accurate offer documents.
• Generate and issue invoices to customers based on sales orders or service agreements.
• Monitor and track customer payments; coordinate with finance for timely processing.
• Remind technical staff to submit accurate timesheets for each project.
• Communicate with customers to provide information about products, services, and order status.
• Investigate and resolve billing discrepancies or disputes.
• Maintain compliant documentation of customer communications, transactions, and invoices.

Job description

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Middle East Business Support Advisor

Posting Date: 23 Aug 2026

Location: Abu Dhabi, Abu Dhabi, AE

Contract Type: Fixed-Term

Division: Middle East and India Engineering Commercial Manag

Level of experience: Intermediate

RINA is currently recruiting for a Middle East Business Support Advisor to join its office in Abu Dhabiwithin theMiddle East and India Engineering Commercial ManagementDivision.

Mission

A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

• 1. Customer Data Management (if needed):
  • Create and maintain accurate customer records in the database.
  • Ensure that customer information is up-to-date and complete.
  • Handle customer inquiries related to account information and updates.
• 2. Offer Management:
  • Collaborate with business development teams to insert offer in the internal system
  • Provide customer with complete and accurate offer documents
• 3. Contract and Customer Order Processing:
  • Manage and update contract, ensuring accuracy and completeness.
  • Receive and process customer orders, ensuring accuracy and completeness.
  • Coordinate with relevant departments to fulfill orders in a timely manner.
  • Update customers on order status and expected delivery dates.
• 4. Invoicing (if needed):
  • Generate and issue invoices to customers based on sales orders or service agreements.
  • Verify the accuracy of invoice details, including pricing and quantities.
  • Handle invoice-related inquiries and discrepancies.
• 5. Payment Processing (if needed):
  • Monitor and track customer payments.
  • Coordinate with the finance department to ensure timely and accurate payment processing.
  • Address payment-related inquiries and issues.
• 6. Timesheet Management (if needed):
  • Remind technical staff to submit accurate and timely timesheets for each project.
  • Ensure timesheets are completed in accordance with company policies and client requirements.
• 7. Customer Communication:
  • Communicate with customers to provide information about products, services, and order status.
  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Send out communication regarding invoices, payment reminders, and other relevant updates.
• 8. Problem Resolution:
  • Identify and address customer concerns, working collaboratively with other departments as needed.
  • Investigate and resolve billing discrepancies or disputes.
  • Ensure a high level of customer satisfaction through effective problem resolution.
• 9. Compliance and Documentation:
  • Ensure compliance with company policies and procedures in customer interactions.
  • Maintain accurate and organized records of customer communications, transactions, and invoices.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind.We are also compliant to the Italian Law n. 68/99.