MENA Regional Service Leader – Power Gen & Systems

Kirloskar Oil Engines Limited; Dubai; Vor Ort; AED 350.000 - 550.000; Vollzeit

Zusammenfassung

Kirloskar Oil Engines Limited is seeking a Regional Service Manager (MENA) for the Dubai-based International DABU Department, International Business Unit. The role will focus on structuring a regional service organization, forming teams, implementing processes, and escalating product quality issues as needed.

Responsibilities include KPI monitoring, service penetration, and internal development via KRAs and skill-gap analyses.

Qualifikationen

• Experience in regional/global service management.
• Strong leadership and team-building skills.
• Proven ability to manage dealer networks and service operations.

Aufgaben

• Structure, team formation and process setup for regional service operations.
• Finalize and monitor KPI service response and service penetration.
• Develop KRAs and skill-gap matrices for the current service team and plan enhancements.
• Demonstrate technical and engineering mastery in power generation and paralleling systems.
• Oversee global channel & dealer network management and service operations.
• Shape commercial strategy for service offerings and aftersales.
• Lead application & commissioning engineering activities.
• Perform dealer auditing and capability tiering.
• Map logistics and network for optimal service delivery.

Kenntnisse

Leadership

Strategic planning

Channel management

Customer service

Jobbeschreibung

Kirloskar Oil Engines Limited is seeking a Regional Service Manager (MENA) for the Dubai-based International DABU Department, International Business Unit. The role will focus on structuring a regional service organization, forming teams, implementing processes, and escalating product quality issues as needed.

Responsibilities include KPI monitoring, service penetration, and internal development via KRAs and skill-gap analyses.